Mobile issue

  • Resolved jarredn19

    (@jarredn19)


    3 years, 10 months ago

    Good day,

    We are currently having an issue,
    when We use the search on our mobile phones, it closes immediately and we are unable to search

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    I hope you are well today and thank you for your question.

    I could confirm the issue on your shared website.

    This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty theme on your site. If everything works fine then it’s your site theme issue.

    Best regards,

    Thread Starter jarredn19

    (@jarredn19)

    Is there anything i can do to help with the compatibility issue

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    If it is a theme issue then you have to contact the theme author to resolve it.

    @jarredn19 I am having the same issue, are you using astra as theme?

    Thread Starter jarredn19

    (@jarredn19)

    @realpetchicken no im using the LawyeriaX theme, so there is more than 1 theme with this issue ?

    yes, i am using astra theme, and i have the same problem. I have the search button on my mobile menu and when i try to type on it on my phone, it just auto closes. I also checked on your site when you first posted and it auto closed just like mine.

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    This is not happening with all themes but specific themes.

    It is a theme functionality that auto closes the mobile menu and I don’t have any control over it so the theme support can only help you in this case.

Viewing 7 replies - 1 through 7 (of 7 total)
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