Mobile Header all screwed up!

Hi @yhsh seems you need to check your caching/minifying plugin settings.

Hi,

I’ve cleared all cache and disabled all minifying settings, but still no change. Those buttons do nothing on any browser via cell phone.

Hi @yhsh,

It doesn’t seem like everything related to caches and minifications is being disabled. We can still see resources being loaded from Cloudflare on your site. Can you please disable everything related to this both in Cloudflare dashboard and your WordPress dashboard?

After you’re done with this, your site should be back to normal.

Please let us know how that goes for you. We’ll provide further pointers if that still doesn’t help you.

Waiting for your reply. All the best!

well that really isn’t a solution because i actually NEED the minifying and caching enabled, like anyone else.

Can’t just disable it and say ‘all is good’. No.

Blocksy always worked WITH minifying and caching enabled. So it should do the same now too…

I have now disabled all cache and security of cloudflare, and disabled all minifying from pagespeed ninja. Now my site is basically running a lot worse than it should, AND the issue STILL persists, so I really doubt caching and miniying is the issue here. The mobile header for menu and search do NOT WORK.

I’m re-enabling cloudflare because disabling it is NOT AN OPTION. Logically?

Pls re-check, cause disabling minifying and cloudflare do not solve anything.

I just DEACTIVATED cloudflare and pagespeed ninja completely, then tested and the issue REMAINS!

The OFF-CANVAS stuff does not work. All the rest works as should. I really doubt caching or minifying is causing this, seeing that deactivating it all changes nothing.

As said, I just ‘re’ activated cloudflare. The theme SHOULD work fine with it. Same for pagespeed. Used to work perfect.

• This reply was modified 3 years, 8 months ago by yhsh.

@yhsh Sure.

> I’m re-enabling cloudflare because disabling it is NOT AN OPTION. Logically?

Yes, obviously. And everything does work properly with any caching solution out there.

> As said, I just ‘re’ activated cloudflare. The theme SHOULD work fine with it

Yes, and it does.

—

But, after taking a closer look on your site, it looks like you are missing a crucial piece that is needed for displaying Blocksy’s popups — the .ct-drawer-canvas container.

Your site: https://cln.sh/JGGF92
A site where everything is normal: https://cln.sh/MU1BX0

This signals that something among this happens on your site:

1. You’ve edited main theme files and now the drawer canvas container is not in the output of the footer
2. You have a child theme that overrides theme files, causing the same issue as with #1
3. You have some plugins that try to intercept theme’s header/footer templates and make changes to them. From our past experiences, there is quite a big number of them that usually do this.

To find a solution to your problem, we will need a confirmation on all 3 points above from you. For #3 we need a full list of your active plugins. And please, let us know if you made significant changes from a child theme (or in the parent theme).

Waiting for more feedback from you so that we can get this situation fixed for you.

All the best.

Hi,

thanks for re-checking.

I have no idea what that ct-drawer canvas is…is it something I need to add myself?

1) have not by my knowledge changed any main theme files, I usually leave things as is if they work.

2) I do use a child theme, which would override changes to the main theme because I keep plugins and wordpress up to date.

3) I currently have ‘ALL’ plugins disabled, and the issue persists…

My plugin list, but as you can see they are all deactivated: https://i.imgur.com/c9Nl7Bl.png

Lastly, the only things I ever change on the child theme is updating it. I use the child theme so that the parent theme always stays the same. ALWAYS ??

I hope you can fix this for me.

Hello @yhsh,

“I hope you can fix this for me” – please understand us that this issue happens only on your end so most likely there is something wrong with your install or maybe other things are conflicting…

Could you please try to activate the parent theme and see if the search functionality works?

Waiting for your reply.

@yhsh Also, if you have no plugins activated, where this cookie banner is coming from on your site? https://cln.sh/wrcTzd

Something weird is going on for sure on your end…

Please update us with how it goes for you.

Hi,

I already tried that last night: also with the main parent theme active, the issue remains.

yeah so I reactivated the plugins, the site can’t function properly without it. The banner is mandatory per EU regulations. I already tested SEVERAL times with all plugins deactivated, doesn’t do squat.

I have many ppl complaining that the menu doesn’t work, so definitely, others are having the same issue on their cell phone.

It’s something in the backend for sure.

[ Please do not bump. ]

Is someone still looking at this?? Can’t bump but would like to know. It’s been nearly four days and the site remains crippled. I cannot solve this myself by any means.