Mobile display problem

  • Resolved Simio Digital

    (@mediflow)


    1 year, 7 months ago

    In the mobile version, it is not displayed correctly and no data can be entered.
    I have been checking and there was a problem with the cache and nothing. I have not been able to adapt it with css either. Simply, the data is lost and I can’t do anything.

    The page I need help with: [log in to see the link]

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  • Hi,

    I understand that in mobile view the card fields are not completely visible, and it is not possible to add the card details.

    As a first troubleshooting step, please switch the site theme to Storefront temporarily, and then disable all plugins except WooCommerce. Check again to see if the issue persists in mobile view, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one (Porto), and then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the culprit. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know if there are any questions.

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

Viewing 2 replies - 1 through 2 (of 2 total)
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