• Resolved alFrame

    (@alframe)


    Hi there, great plugin. I tested a few different ones and I really like the compact admin panel. I am considering to go for the pro version.

    That said:

    A) Why on earth would the feed display in a single row and not stack vertically on mobile display? Am I missing something?

    B) Some other plugins are able to show the caption,likes and comments when the individual post is hovered (desktop), at least when the feed is shown in a popup. Your settings claim that this is only possible with business accounts. But I was able to see those things with other plugins or widget creators tools.

    Am I missing something here as well?

    Cheers,
    Alex

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    Thank you @alframe!

    A) When editing a feed you can switch to Phone View and change the number of columns shown on mobile devices, as well as the number of posts and many other options. We’re working on adding some default behaviour for those users who don’t want to customise the feed per device. That’s coming soon.

    Here are two articles that may help:
    https://docs.spotlightwp.com/article/558-preview-different-devices
    https://docs.spotlightwp.com/article/543-responsiveness-options

    B) With a Personal account, you can currently display your post captions (both on hover and in the popup sidebar), but not likes count, comments count, and comments. This is a limitation of Instagram’s API.

    The Business account is what opens up access to the likes count, comments count, and comments, all of which can be displayed in the popup. The counts could also be displayed on hover.

    May I ask which other plugins and widget creator tools could do this? These limitations are from the new Instagram API, however, their old API (deprecated) used to allow this. The other solutions may still be using the deprecated API or an unofficial one, both of which may disappear at any point (which would break the feed completely).

    Upgrading to a Business account is free for you to do and gives you access to more features within Spotlight and Instagram itself. More details can be found here:
    https://docs.spotlightwp.com/article/553-what-is-the-difference-between-instagram-personal-and-business-accounts
    https://docs.spotlightwp.com/article/555-how-to-switch-to-an-instagram-business-account

    If you have any other questions, please let me know.

    PS. You may upgrade to Spotlight PRO with our 14-day free trial (no credit card required, just an email address) to try out the additional features.

    Thread Starter alFrame

    (@alframe)

    Hi @markzahra,

    Thank you for answering so quick and elaborate!

    A) Indeed I was missing something. That’s awesome!

    B) I used 10Web Social Photo Feed by 10Web. But indeed they now also changed to the new API and the additional features are gone, plus the plugin seems completely broken at this point. Also tested the Social Slider Widget by creativemotion and that one seemed to have the overlays. But I am not going to verify that anymore.

    Again, thanks for your reply and keep up the good work!

    Alex

    Plugin Author Mark Zahra

    (@markzahra)

    @alframe glad I could help!

    A) Any idea how we can make this clearer, or would the defaults have been a better option for you?

    B) I can’t speak for other plugins, of course, but we’ve started out with the new API right away and will keep the plugin up-to-date to ensure any such issues.

    You’re very welcome! The Instagram feed is looking great on your site ??

    Thread Starter alFrame

    (@alframe)

    Hi @markzahra,

    A) I expected it to be responsive right out of the box. I guess making it responsive by default and then a “Disable default behavior”, which enables the options would be much clearer.

    B) True that! As another feature request/input I urge you to take a look at custom short-code implementation like the balloonie plugin does. That seems very deep and might come in handy for multi-personality Instagram feeders. ??

    Cheers & thanks!
    Alex

    Plugin Author Mark Zahra

    (@markzahra)

    @alframe I had missed your last message here, so sorry!

    A) We’ve already added a number of default responsiveness options and will be adding more over time as we received feedback on what expectations are.

    B) We’re working on finding ways to avoid long and complex shortcodes, which is why we’ve created the feed editing experience in Spotlight. What do you mean by “multi-personality Instagram feeders” in your last message? We may have missed a particular use-case.

    • This reply was modified 4 years, 2 months ago by Mark Zahra.
    • This reply was modified 4 years, 2 months ago by Mark Zahra.
Viewing 5 replies - 1 through 5 (of 5 total)
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