Mobile devices load old version of page, but desktop loads fine

  • Everytime I update my page, the desktop site loads the updates fine.

    A mobile device visiting the page after not having been there for a long time will load correctly as well – it loads the new version.

    However, mobile devices that have recently visited the site (ie before the changes were made) will continue to load the OLD version of the site. This happens even after I clear the mobile device’s cache, use incognito/private mode, and have even deleted the assets from the server. Regardless, mobile devices continue to load the old version of the site.

    This problem only exists for a mobile device that visited the site shortly before changes were made. I have replicated this issue on 2 android phones and 1 iphone, using chrome (incognito) and safari (private mode).

    If a mobile device with the old version problem attempts to load the site in incognito/private mode, this will usually result in the site breaking.

    The solution is to simply wait for enough time to pass after the changes, at which point the mobile device will show correctly. Because of this, I believe the problem is related to caching, but I’m not sure.

    Any help is appreciated!
    TIA!

    • This topic was modified 3 years, 4 months ago by evillost.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Hari Shanker R

    (@harishanker)

    Hi @evillost ??

    That is indeed an odd problem, and I can imagine how frustrating it could be.

    Based on what you’ve mentioned, my initial guess is that the problem is with caching. Do you have any caching plugin installed on your site? (Like W3 Total Cache, WP Super Cache, or the like) Could you temporarily disable one of those plugins and try again to see if you are seeing the same issue on a mobile device?

    In case you don’t have a caching plugin installed, we might be looking at something else. I noticed that you mentioned this to us:

    If a mobile device with the old version problem attempts to load the site in incognito/private mode, this will usually result in the site breaking.

    Can you elaborate on what you meant when you said that the site breaks when one tries to visit it in incognito mode? Is it that it does not load properly?

    I also noticed that your website – https://www.brickarte.com/ seems to be under construction and that one needs to log in in order to view the contents. Am I correct in assuming that the issues you see (i.e. the changes are not getting reflected) when you log in to the site from a mobile device?

    I look forward to hearing back from you!

    This is I guess caching issue. Configure Cloudflare CDN and flux cache once. I guess that will work.

    Thread Starter evillost

    (@evillost)

    @harishanker I do NOT have any caching plugins installed. I am using Divi with my own theme setup (no child theme).

    If a mobile device visits my site (old version) and then the site is updated and the mobile device revisits the site – it will continue to load the old version (even after a refresh and/or clear cache).

    In this situation, if I go to incognito mode (or private mode on safari), I will see this: https://imgur.com/a/v02cq1p The page is not rendering properly (background color not applied, etc).

    Re: the login – no this issue is occuring on the main homepage. I am not touching the login stuff at all.

    @hynix72 cloudflare is paid solution? ??

    • This reply was modified 3 years, 4 months ago by evillost.

    @evillost free for lifetime just get there nameservers point your hosting towards cloudflare, and you will get cdn, ddos protection, dns manager and flush plugin, ip hide and brotli and many more.

    @harishanker
    Your DNS resolves to sucuri, which may function as a cache layer. Check your settings with them.
    Also: whatever underlying hosting provider you’ve got may also have a full-page cache layer that you’re not aware of, Varnish or something similar. Check with their support.

Viewing 5 replies - 1 through 5 (of 5 total)
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