Mobile device form not showing

  • Resolved sshahid12

    (@sshahid12)


    1 year, 3 months ago

    Hello,

    recently we are experiencing some technical issue where the WPForm are not loading correctly on mobile device ONLY.

    The PC shows correctly, but on the mobile when i check, the form is there for 1 sec and then goes away. For some other pages the payment fields are not showing up correctly.

    Kindly guide.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @sshahid12,

    When you get a chance, could you please share the page URL where is the form with the issue? That way, we can check the issue and provide further information.

    Thanks!

    Thread Starter sshahid12

    (@sshahid12)

    Hi There,

    we solved the issue but deleting the block of code and re-entering it.

    However this is on going issue on the website where forms in mobile is giving some problems. would you have to happen why?

    I think its a plugin conflict.

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @sshahid12,

    Thanks for letting me know that you solved the issue by reentering the code block.

    And yes, one possibility here could be a conflict between the forms and the site theme or another plugin. To troubleshoot this, please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

    In case the issue continues after verifying for a conflict, please share the page URL where is the form with the issue in order for us to take a look.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @sshahid12,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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