Mobile Cache Issue Research

Hi @gnetconsulting ,

Thank you for reaching out.

For us to understand and learn more about your setup, could you provide the version of the following?

1. PHP
2. WordPress
3. The Events Calendar
4. Theme and Version

PHP 8.2.27
WordPress 6.7.1
The Events Calendar 6.9.0
Generate Press 3.5.1

Hi @gnetconsulting ,

Thank you for your message and the information.

Things seems to be up-to-date, and it doesn’t look like the issue is happening right at this moment. As such, at this time, I recommend enabling WordPress debugging (see How to Enable Debugging in WordPress) to see if there’s any errors thrown in the debug log when the issue occurs.

It’s actually doing it right now. I will not clear the cache so you can see it. I see it on my Samsung phone.

I will turn on debugging now, as well.

I installed the plugin and I reloaded the events page. It’s now loading as normal. So I will monitor it and let you know what, if anything, I see in the debug log.

Hi @gnetconsulting

Thank you for your update. If you continue to encounter the issue, please don’t hesitate to reach out to us at any time.

If you happen to see any error messages, sharing those with us would be incredibly helpful so we can investigate further and work toward a resolution for you as quickly as possible.

It happened again. It may be related to when automated WordPress updates are made. I will try and confirm that.

Outside of that, these are the messages I see, if it helps at all. It doesn’t look like it has anything to do with this issue, but will pass along.

[09-Jan-2025 12:55:29 UTC] PHP Warning: Undefined property: WP_Post_Type::$term_id in /path/to/public_html/wp-includes/taxonomy.php on line 1709
[09-Jan-2025 08:58:12 UTC] PHP Deprecated: rtrim(): Passing null to parameter #1 ($string) of type string is deprecated in /path/to/public_html/wp-includes/formatting.php on line 2819

Hi @gnetconsulting ,

Thank you for your message and the information.

Looks like those are warning and deprecation notifications that don’t really stop program execution. As such, we may be dealing with a conflict here and not just caching. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts Article before doing anything. 
To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hi @gnetconsulting

I hope everything is going smoothly for you. I just wanted to touch base and inquire if you had the opportunity to review the above response as it has been some time since we last heard from you.

Looking forward to your reply.

I will have to determine the best way to do what you asked. I can’t just turn everything off, as it’s a production site.

I will follow-up when I have a solution.

Hi @gnetconsulting

We strongly recommend conducting the test on a staging version of your live site first. This helps prevent any unnecessary disruptions or issues on your live site.

We are working to setup a staging site.

Hi @gnetconsulting ,

Thank you for your message and the update.

Do let us know how things goes or if you have further questions/concerns, feel free to reach out.

Hi @gnetconsulting

I just wanted to follow up to see if you’ve had the chance to create a staging site and check for a possible plugin or theme conflict on your end? Looking forward to your reply.

Hi there,

This thread has been inactive for a while, so we’ll go ahead and close this for now. Please open a new thread if any other questions arise, and we’d be happy to help.