Mobile bottom navigation not showing

  • Hi!
    My client’s webshop site is using Storefront theme, and a reoccuring problem is that the mobile bottom navigation menu is not showing up. In the editor mode I can see the bottom navigation but on the live site, when I log out from the editor mode, it doesn’t show.
    There might be more problems on the site which I am currently trying to fix, but this one just comes back regularly. Usually when I clear the site’s cache files, it reappears, but after some time, it’s gone again.

    Can you help me with this please?

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @reginaplichta ,

    Since you mentioned that clearing the cache temporarily resolves the issue, it’s possible that caching is affecting how the mobile menu is displayed. Do you currently have any caching plugins active on the site? If so, can you temporarily deactivate those and see if that resolves the issue?

    If that makes no difference, can you please share a copy of your sites System Status Report so that we can take a closer look at your sites current environment.

    You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Copy for Support. Once you have this, please paste the results in your response here.

    Cheers!

    Thread Starter reginaplichta

    (@reginaplichta)

    Hey @beautyofcode ,
    Thank you for your recommendation. I turned off my caching plugin (WP Rocket) and the menu works fine.
    Altough this solved my problem, I like using WP Rocket, since it helps me with the performance of the site. Is there any intermediate solution for me to use WP Rocket and not get these kind of issues again?
    If there’s not, I’ll look for another plugin. Thanks, have a nice day!

    Hey @reginaplichta ,

    Glad to hear that did the trick!

    Since support related to third-party plugins is outside our scope of support, if you’d like to continue using WP Rocket and avoid the issues you’re experiencing while it’s active, I’d suggest contacting WP Rocket plugin support for further help.

    They may have a solution or workaround for this behavior. ?? You can contact them directly, here:

    https://wp-rocket.me/contact/

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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