Mobile App – Can’t Login

In the same boat…

Working install for about a week. Had the iOS app connecting fine. Created new accounts for Assistants in WordPress backend. Sent credentials to client. Email back that it’s not working. I log out of iOS app, try new credentials, and it doesn’t work. Try to log in with my working credentials and it doesn’t work.

Here is the breakdown of what it’s doing from the app side.
1. if I use incorrect username or password, I get the error, which seems to be the default… get the same error (“Wrong username or password”) if the url is wrong.

2. if I use correct credentials, I get no error, but I don’t go to next page in the app. I’m stuck at login screen with the data in the login fields.

Ran through all your documentation, which is pretty good BTW. Kudos.

I’ve tried swapping themes (Astra for twentytwenty) and disabling all plugins.
I’ve deleted the Salon plugin and reinstalled it (BTW, deleting the plugin doesn’t delete the data,

everything

was there when I reinstalled the Salon plugin).

1 PHP error from apache (Unparenthesized a ? b : c ? d : e is deprecated. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e))

and wp-json returns data on a call. Query monitor is not recording any api calls, but there must be some because it seems to know when the credentials are correct.

Only thing remarkable about the install is that it’s in a subfolder, not at root level, but it was working fine yesterday. I’m including the subfolder in the path/domain in iOS app. Tried with and without trailing /. No joy.

PHP: 7.45
Curl is active.
Please let me know if you need anything else.

I’ve gone a step further deleted my entire site (only created yesterday so wasn’t such a problem.) Completely fresh install, installed only Salon Booking System, no other plugins – same problem and cannot log into the app.

Hi,

in the next hours a new version of the mobile app we’ll be released with this issue fixed.

Anyway make sure your password doesn’t have a special character like this “#”.????

Further more the mobile app is available only for PRO users of Salon Booking System.

Thank you for the update and glad it’s fixed.

That’s a shame about it being Pro users only, I didn’t read that anywhere.

I had set the site up for a friend just so that they had the ability to book because of the Covid restrictions. He was going to see how it went to see if it was worth properly investing in his new website and develop the online booking more using your plugin.

you can find all the info on our official website:

https://www.salonbookingsystem.com/salon-booking-system-mobile-app-for-android-and-ios/

Thanks. I still can’t see the bit that says Pro users only

Hi.
So, couple of things. This is a really well made plugin and I’m all for devs getting paid as I’m one myself. My test password was alphanumeric and it was working the other day on the free version. Had been for a while. And the app was a big selling point for this product as opposed to other products and services.

So I can explain to my client that they’ll need to upgrade to get a series of features they don’t need, and they may go ahead with it. But no where in the docs or the app itself does it say it’s a PRO feature. And it clearly wasn’t before hand.

So with peace and love I’d just say that perhaps it makes more business sense to give folks a heads-up. Like, “as of September 1, the app will be part of the premium upgrade” or “After 90 days, it requires an upgrade”. And then toss in some new feature to drive folks to make the jump. It’s a good product, so I think they will. You get to the same place (increasing subscriptions) and you don’t have the downside of putting your marketing team (us… devs who are selecting your product and promoting it) in a difficult situation. This makes us look bad. Makes us rethink our decision to invest our time and effort into the result of your time and effort. It’s just one person’s opinion, but I’ve been at this game for a long time. :-).

And if this is the new policy, while you are in the app code, perhaps a message on the app when you attempt to login to the freemium version that lets you know this is now a premium feature only. Again, with peace and love. But it cost me many unbillable hours over the past couple of days.

Thanks Dimitri.

• This reply was modified 4 years, 5 months ago by pushprod.

I would agree, I’m trying to get something up and running and completely support paying developers for their time – and so they should be.

However, I’d used this plugin for what I thought were the features available and have invested significant time trying to get this all working only now to find out it won’t do what I need so I’m having to start again.

As PushProd said, I’d tend to show them it working and then say but if you want it to do x, y and z you’ll have to upgrade.

I appreciate your time fixing this bug though. I’m sure the Pro users will benefit.

Totally agree with the above – “changing the goalposts” at short notice is in no-one’s best interest.

Looking into the future – and to ensure there is a balance between ability to try the system and the income stream to support your work, can you not either restrict the usage of features (e.g. restrict app on free version to 2 staff and 5 customers) OR make all features available for a fixed period before licensing is required?

Hi,

thank you all for your precious feedback.

We’ll think about a way let our free users to test our mobile app trough a trial period or other kind of solution.

No problem, I’ve had to unusual this and use a different plugin but I appreciate your help