.mo translation file not working after updating woocommerce to version 3.5.1

Hey there,

You’re using the correct locations, so it sounds like something is preventing changes. I’m wondering if you’re using any kind of caching that may cause trouble here.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Hi thanks. this is the parts of the report which may be useful :

`
### WordPress Environment ###

WC Version: 3.5.1
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 280 MB
WP Debug Mode: –
WP Cron: ?
Language: fa_IR
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.0.9 – php 7.2 is recommended
PHP Post Max Size: 100 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.60.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.41
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ? wp_remote_post() 403 unsuccessful. please contact your web service provider
Remote Get: ? wp_remote_get() 200 unsuccessful. please contact your web service provider

### Database ###

WC Database Version: 3.5.1
WC Database Prefix: pr_
### Post Type Counts ###

acf: 1
acf-field: 3
acf-field-group: 1
attachment: 700
custom_css: 1
ditty_news_ticker: 2
dokan_announcement: 1
footer: 1
forum: 1
instructor: 3
nav_menu_item: 31
oembed_cache: 4
page: 50
post: 44
product: 40
product_variation: 458
revision: 135
service: 4
shop_coupon: 5
shop_order: 273
sp_tfree_shortcodes: 1
spt_testimonial: 7
testimonial: 11
vc_grid_item: 1
wd_popup: 1
wpm-testimonial: 1
yith-wcbm-badge: 2
ywtm_tab: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###
Custom Related Products for WooCommerce: ???? Scott Nelle – 1.3 – ?? ???? ???? ??????? ??? ???? ???

??????? ?????: ???? ??????? ????? – 3.5.0 – ?? ???? ???? ??????? ??? ???? ???
Woo Checkout Field Editor Pro: ???? ThemeHiGH – 1.2.9 – ?? ???? ???? ??????? ??? ???? ???
WooCommerce Show Attributes: ???? Isabel Castillo – 1.6.4 – ?? ???? ???? ??????? ??? ???? ???
???????: ???? ???????? –
WPB WooCommerce Show Sales Numbers: ???? wpbean – 1.0.1 – ?? ???? ???? ??????? ??? ???? ???

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: IRT (?????)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### Theme ###

Name: kuteshop child
Version: 1.0.0
Author URL:
Child Theme: ?
Parent Theme Name: Kuteshop
Parent Theme Version: 3.1.9
Parent Theme Author URL: https://kutethemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: kuteshop-child/woocommerce/content-product.php ???? – ????? ????? ??? . ???? ???? ??? 3.4.0
kuteshop-child/woocommerce/emails/customer-completed-order.php
kuteshop-child/woocommerce/emails/email-downloads.php ???? – ????? ????? ??? . ???? ???? ??? 3.4.0
kuteshop/woo-templates/quantity-input.php
kuteshop-child/woocommerce/myaccount/dashboard.php
kuteshop-child/woocommerce/order/order-downloads.php
kuteshop-child/woocommerce/single-product-reviews.php

Thanks for sharing that information! However, it helps to include the whole log – I don’t know what you’ve stripped out, and it may have been relevant.

I recommend trying the translations with Loco Translate – that’ll help make sure the files are in exactly the right place and will allow for quick tests.

sorry but be sure none of theme are relevant to this issue.
things such as name of the database and tables and their size , number of posts, theme information and similar things which I’ve omitted, are not related to my problem.

• This reply was modified 6 years, 3 months ago by nmm4829.

Hey there!

It’s difficult to know what’s stripped out, and if it may have an impact. In this case, it doesn’t sound like it does, but good to know for future reference.

Did things work out with Loco Translate?