MLS not fixing found threats. How to remove threats once they are found?

  • Greetings

    My site has been attacked. When I go to google and type site:(mysite)

    A list of pages irrelevant, and in a different language, show up. I heard that this plugin can resolve the issue. I ran a full scan and it has found some threats but I am having a problem removing/continuing onto the next step, quarantining/removal. When I click “automatically fix selected files now” a box opens and forever loads to nothing. I even also clicked “if this is taking to long click here”

    https://ibb.co/fk137BC

    When I click on one of the threats it loads in the box. What am I to do next?

    https://ibb.co/GVK1wm0

    I noticed from YouTube that other peoples version of GOTMLS runs differently and that it actually removes any threats. I’m fully updated on everything and I have also registered with my email [email protected]. If I can use some assistance it’ll be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Eli

    (@scheeeli)

    Yes, you are correct that this is not the usual or expected behavior. When you click the Automatic fix button it should fix the infected files and clean the injections from the database records, moving the threats to your Anti-Malware Quarantine, and then show you the results of the fixing process.

    When that loading icon is all you see, even after a few minutes, you are meant to click the “taking too long” button to see if there were some errors visible that might have prevented the proper results from showing up. If that page is black too it probably means that those errors are being suppressed. What we need now is to see what errors are causing the fixing process to hang on that blank page. Can you please look at the error_log file on your server too see if there are any errors recorded there that might explain this?

    Another possibility is that you may have some other security plugin or firewall which is blocking the automatic fix process from executing on that page. Maybe you could disable your other security plugins while you run the scan and fix to see if that helps. Also make sure that your caching is disabled and delete any cache files on your server to speed up the scan and purge and threats that might have been cached.

    You can email me directly if you want to share any results that might contain private information you wouldn’t want to post on this public forum:

    eli AT gotmls DOT net

Viewing 1 replies (of 1 total)
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