Mixed merge codes

  • Hello there guys,

    Great plugin, but we are encountering this issue… ??

    One of our employees tried to make a dummy order for testing purposes to confirm one of our coupons was working alright, then left the cart abandoned when saw coupon applied correctly.

    48 hours later (the time email was set to be sent, that’s ok) this employee received on her inbox abandoned cart reminder email BUT with subject line and body of email including name for the next customer that abandoned a cart on the site.

    1) Client A leaves cart abandoned
    2) Client B leaves cart abandoned 45 minutes later
    3) 48 hours later client A receives email including name of client B

    – Email templates have not been modified, the way client’s name was included on the email was using-> “{{customer.firstname}}”

    – Both carts, A & B were abandoned from the same IP (our office)

    Anything else we can provide to help you pinpoint the issue, just let us know please ??

    Kindest regards.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi,

    Thank you for pointing out this issue with a detailed explanation.

    I am also able to replicate the wrong first name issue. When I had added “{{customer.firstname}}” in the subject, it shows the wrong first name in the subject.

    I will be fixing this issue in the upcoming update which will be released in the next 2 weeks.

    I will inform you here once we will release this fix.

    Regards,
    Chetna Bhutka

    Thread Starter jotaf

    (@jotaf)

    Great! Really, really appreciated.

    Thanks for taking the time to take a look at this.

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi @jotaf,

    Thank you for appreciating. ??

    We have just released the plugin version 5.3.0 which has the fix for this {{customer.firstname}} merge tag issue. Could you please upgrade the plugin and confirm with us that the issue has been solved on your website?

    Do let me know if you have any further queries with this.

    Regards,
    Chetna Bhutka

    Thread Starter jotaf

    (@jotaf)

    Hi @chetnapatel,

    Thank you very much for the prompt update.

    We have upgraded the plugin and it looks like it’s working as expected now ??

    Kudos for the good work, keep it up.

    Plugin Contributor chetnapatel

    (@chetnapatel)

    Hi @jotaf,

    I’m glad to know that the issue has been resolved after upgrading the plugin and for kudos.

    It would be great if you could write a review for us on our plugin’s review page. That would help immensely.

    Regards,
    Chetna Bhutka

Viewing 5 replies - 1 through 5 (of 5 total)
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