MISSING_SHIPPING_ADDRESS

  • Resolved liliweya

    (@liliweya)


    2 years, 5 months ago

    Hello,

    I have this issue at checkout on certain countries:
    MISSING_SHIPPING_ADDRESS The shipping address is required when shipping_preference=SET_PROVIDED_ADDRESS.

    I’ve come accross some old post as it’s a known issue on your side.
    I have the last version 1.9.3, how to get the plugin work correctly for all countries ?

    thanks for your help

    Leslie

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @liliweya,

    on certain countries:

    Can you specify which countries are triggering this error for you? The billing country field is enabled on your site?
    This error could be caused by a potential plugin or theme conflict.
    Which theme are you using? Could you please also give it a try with the regular WooCommerce checkout shortcode, in case you are using any custom checkouts, e.g. from the Divi theme?

    You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts
    Please let us know how this works out for you.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter liliweya

    (@liliweya)

    Hello,

    To answer your questions :

    – certain countries = Saint Martin, Saint Barthelemy
    These are french territories in Carrabeans.
    I have made a test with another french territory : La reunion, it works well, because the field Area/Department is removed while on my issue it is still active and must be filled.

    – for billing countries : on my woocommerce settings, I can sell to ALL countries

    – Theme : UNCODE by Undsgn

    – Plugin/theme conflict : I couldn’t find any conflict on my test, the issue still here.

    I’ve already took orders in these geographic area with paypal standard, but none since I switch to woocommerce paypal payment. I missing business…

    What’s your point on view on this ?

    Thread Starter liliweya

    (@liliweya)

    no anymore suggestions please ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘MISSING_SHIPPING_ADDRESS’ is closed to new replies.