missing woocommerce donwloads report data
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Hi,
on our Woocommerce installations the downloads report (described at https://docs.woocommerce.com/document/woocommerce-analytics/#downloads-report) is not showing reliable data. We are selling virtual products (PDF files) and for approximately 95% of our orders the downloads performed by our customers are not tracked and therefore not showing up in downloads report or on “WooCommerce > Orders -> Downloadable Product Permissions” meta box. The download itself is working fine, we do not have customer complaints about failing downloads.
I am able to reproduce the behavior on a second woocommerce shop with less traffic running on same hoster (domainfactory – df.eu), but when running it on a local raspberry pi test installation with same theme/plugins downloads are counted fine. I already disabled mainly all plugins, but this did not help (woocommerce system report below).
### WordPress Environment ### WordPress address (URL): https://mord-im-park.de Site address (URL): https://mord-im-park.de WC Version: 5.3.0 REST API Version: ? 5.3.0 WC Blocks Version: ? 4.9.1 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 2.2.6 Log Directory Writable: ? WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.19 PHP Post Max Size: 75 MB PHP Time Limit: 60 PHP Max Input Vars: 1500 cURL Version: 7.61.1 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 10.4.17-MariaDB Max Upload Size: 50 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.3.0 WC Database Prefix: wp_ Datenbank-Gesamtgr??e: 58.08MB Datenbank-Datengr??e: 42.48MB Datenbank-Indexgr??e: 15.60MB wp_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Daten: 0.11MB + Index: 0.11MB + Engine InnoDB wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Daten: 0.57MB + Index: 0.21MB + Engine MyISAM wp_actionscheduler_claims: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs: Daten: 0.38MB + Index: 0.27MB + Engine MyISAM wp_bup_appearance_templates: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_appointment_notes: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_bookings: Daten: 0.11MB + Index: 0.02MB + Engine MyISAM wp_bup_bookings_meta: Daten: 1.62MB + Index: 0.49MB + Engine MyISAM wp_bup_carts: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_categories: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_filters: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_filter_staff: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_notifications: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_orders: Daten: 0.13MB + Index: 0.02MB + Engine MyISAM wp_bup_services: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_service_rates: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_service_variable_pricing: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_staff_availability: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_staff_availability_breaks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_staff_availability_rules: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_bup_staff_days_off: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_commentmeta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM wp_comments: Daten: 0.03MB + Index: 0.02MB + Engine MyISAM wp_email_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_glsr_assigned_posts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_glsr_assigned_terms: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_glsr_assigned_users: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_glsr_ratings: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB wp_links: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ms_snippets: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_newsletter: Daten: 0.27MB + Index: 0.10MB + Engine MyISAM wp_newsletter_emails: Daten: 0.81MB + Index: 0.00MB + Engine MyISAM wp_newsletter_sent: Daten: 0.20MB + Index: 0.31MB + Engine MyISAM wp_newsletter_stats: Daten: 0.25MB + Index: 0.14MB + Engine MyISAM wp_newsletter_user_logs: Daten: 1.19MB + Index: 0.05MB + Engine MyISAM wp_nextend2_image_storage: Daten: 0.08MB + Index: 0.02MB + Engine MyISAM wp_nextend2_section_storage: Daten: 1.30MB + Index: 0.01MB + Engine MyISAM wp_nextend2_smartslider3_generators: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_sliders: Daten: 0.15MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_sliders_xref: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_slides: Daten: 0.08MB + Index: 0.04MB + Engine MyISAM wp_nf3_actions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_action_meta: Daten: 0.02MB + Index: 0.00MB + Engine MyISAM wp_nf3_chunks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_fields: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_field_meta: Daten: 0.08MB + Index: 0.01MB + Engine MyISAM wp_nf3_forms: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_form_meta: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM wp_nf3_objects: Daten: 0.04MB + Index: 0.02MB + Engine MyISAM wp_nf3_object_meta: Daten: 6.24MB + Index: 0.03MB + Engine MyISAM wp_nf3_relationships: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_upgrades: Daten: 0.06MB + Index: 0.00MB + Engine MyISAM wp_options: Daten: 3.10MB + Index: 0.60MB + Engine MyISAM wp_postmeta: Daten: 2.05MB + Index: 0.75MB + Engine MyISAM wp_posts: Daten: 2.80MB + Index: 0.20MB + Engine MyISAM wp_rank_math_404_logs: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_rank_math_analytics_adsense: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rank_math_analytics_ga: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_analytics_gsc: Daten: 6.52MB + Index: 9.06MB + Engine InnoDB wp_rank_math_analytics_keyword_manager: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rank_math_analytics_objects: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB wp_rank_math_internal_links: Daten: 0.04MB + Index: 0.01MB + Engine MyISAM wp_rank_math_internal_meta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM wp_rank_math_redirections: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rank_math_redirections_cache: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_rcb_asset_seo_redirect: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rcb_consent: Daten: 1.52MB + Index: 0.00MB + Engine InnoDB wp_rcb_presets: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB wp_rcb_revision: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB wp_rcb_revision_independent: Daten: 1.52MB + Index: 0.02MB + Engine InnoDB wp_rcb_stats: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rcb_tcf_features: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rcb_tcf_purposes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rcb_tcf_special_features: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rcb_tcf_special_purposes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rcb_tcf_stacks: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rcb_tcf_vendors: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_snippets: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_storeabill_documentmeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB wp_storeabill_documents: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_storeabill_document_itemmeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB wp_storeabill_document_items: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_storeabill_document_noticemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_storeabill_document_notices: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_storeabill_journals: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_termmeta: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_terms: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM wp_term_relationships: Daten: 0.01MB + Index: 0.02MB + Engine MyISAM wp_term_taxonomy: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM wp_tm_taskmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_tm_tasks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_usermeta: Daten: 0.15MB + Index: 0.09MB + Engine MyISAM wp_users: Daten: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wc_admin_notes: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_appointments_availability: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_appointment_relationships: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfBlockedIPLog: Daten: 0.05MB + Index: 0.05MB + Engine MyISAM wp_wfBlocks7: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wfConfig: Daten: 2.60MB + Index: 0.01MB + Engine MyISAM wp_wfCrawlers: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfFileChanges: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfFileMods: Daten: 3.77MB + Index: 0.74MB + Engine MyISAM wp_wfHits: Daten: 0.39MB + Index: 0.13MB + Engine MyISAM wp_wfHoover: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfIssues: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wfKnownFileList: Daten: 2.06MB + Index: 0.23MB + Engine MyISAM wp_wfLiveTrafficHuman: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLocs: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLogins: Daten: 0.29MB + Index: 0.07MB + Engine MyISAM wp_wfls_2fa_secrets: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfNotifications: Daten: 0.07MB + Index: 0.01MB + Engine MyISAM wp_wfPendingIssues: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfReverseCache: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfSNIPCache: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfStatus: Daten: 0.11MB + Index: 0.05MB + Engine MyISAM wp_wfTrafficRates: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_dhl_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### amn_mi-lite: 1 attachment: 434 custom_css: 2 customize_changeset: 40 document_template: 4 global_product_addon: 1 nav_menu_item: 98 nf_sub: 749 oembed_cache: 1 page: 115 post: 3 product: 20 rcb-blocker: 1 rcb-cookie: 3 revision: 366 shop_order: 59 shop_order_refund: 2 site-review: 206 tmm: 9 wc_appointment: 64 wpforms: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (3) ### Ocean Extra: von OceanWP – 1.7.5 Real Cookie Banner: von devowl.io – 2.2.0 WooCommerce: von Automattic – 5.3.0 (Update auf Version 5.4.0 ist verfügbar) ### Inactive Plugins (28) ### Advanced Editor Tools (previously TinyMCE Advanced): von Automattic – 5.6.0 Booking Ultra Pro Complement: von Booking Ultra Pro – 1.0.40 Booking Ultra Pro CORE: von Booking Ultra Pro – 1.0.88 Booking Ultra Pro Professional & Ultimate: von Booking Ultra Pro – 1.0.5 Classic Editor: von WordPress Contributors – 1.6 Code Snippets: von Code Snippets Pro – 2.14.1 Easy Table of Contents: von Steven A. Zahm – 2.0.17 Germanized for WooCommerce: von vendidero – 3.4.8 Germanized for WooCommerce Pro: von vendidero – 3.2.2 Kadence WooCommerce Email Designer: von Kadence WP – 1.4.7 Newsletter: von Stefano Lissa & The Newsletter Team – 7.1.8 Ninja Forms: von Saturday Drive – 3.5.4 Rank Math SEO: von Rank Math – 1.0.65 Rank Math SEO PRO: von Rank Math – 2.9.0 Shariff Wrapper: von Jan-Peter Lambeck & 3UU – 4.6.5 Simple Local Avatars: von Jake Goldman 10up – 2.2.0 Site Reviews: von Paul Ryley – 5.11.1 Site Reviews: Woocommerce Reviews: von Paul Ryley – 1.3.3 Smart Slider 3 Pro: von Nextend – 3.5.0.8 Team Members: von WP Darko – 5.0.9 UpdraftPlus - Backup/Restore: von UpdraftPlus.Com DavidAnderson – 2.16.58.25 Vendidero Helper: von Vendidero – 1.3.0 W3 Total Cache: von BoldGrid – 2.1.3 WooCommerce Appointments: von BookingWP – 4.12.0 WooCommerce Google Analytics Integration: von WooCommerce – 1.5.1 Wordfence Security: von Wordfence – 7.5.3 WP-Optimize - Clean, Compress, Cache: von David Anderson Ruhani Rabin Team Updraft – 3.1.9 WP Mail SMTP: von WPForms – 2.8.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: appointment (appointment) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop-Basis: ? Die Sichtbarkeit der Seite sollte ?ffentlich sein Warenkorb: #2857 - /warenkorb/ Kasse: #2858 - /kasse/ Mein Konto: #2859 - /mein-konto/ Allgemeine Gesch?ftsbedingungen: #186 - /agb/ ### Theme ### Name: OceanWP Child Version: 1.0 Author URL: https://oceanwp.org/ Child Theme: ? Parent Theme Name: OceanWP Parent Theme Version: 2.0.8 Parent Theme Author URL: https://oceanwp.org/about-me/ WooCommerce Support: ? ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### Action Scheduler ### Abgeschlossen: 2.322 Oldest: 2021-06-07 10:04:28 +0200 Newest: 2021-06-09 06:59:59 +0200 Ausstehend: 27 Oldest: 2021-06-09 08:16:23 +0200 Newest: 2021-07-11 15:30:00 +0200 ### Status report information ### Generated at: 2021-06-09 08:16:36 +02:00
Do you have any idea how to troubleshoot this problem. As I can reproduce it on two shops running at same hoster but not on a local raspberry pi installation I have the feeling, that it is not a generel woocommerce problem, but somehow interworking problem with hosting environment?
Thanks a lot in advance,
AndreasThe page I need help with: [log in to see the link]
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