missing VAT information in the cart

  • Resolved oliverkrajcovic

    (@oliverkrajcovic)


    3 years ago

    Hi!
    There is missing VAT information from products in the cart, the quick cart, and the order confirmation page.

    I’m using these CSS codes for hiding VAT information from grouped products:

    .product-small.product-type-grouped .woocommerce-price-suffix{
    display:none;
    }
    .product-type-grouped .woocommerce-price-suffix {
    display:none !important;
    }`

    I found out that if I remove it, VAT information is still not showing in the quick cart, cart, and order confirmation page.

    I also tried to enable the default theme of WooCommerce, as you can see on the video below, but it persists.
    https://www.loom.com/share/f4fa12e218f644c3b547102552809a4f?utm_medium=gif

    I contacted the support of the theme but they told me that it is handled from your side.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @oliverkrajcovic,

    I can see the VAT value is displaying both in the cart and in the checkout:

    https://snipboard.io/4CsZ6e.jpg
    https://snipboard.io/pnEokj.jpg

    Can you please give us more details of what information is missing?

    Meanwhile, you can access WooCommerce > Settings > Tax. (This tab is only visible if taxes are enabled.) and there’s some options to display prices with or without taxes.

    We’ll be waiting.
    Best,

    Thread Starter oliverkrajcovic

    (@oliverkrajcovic)

    Now, I’m not as sure but I think there were also somewhere here:

    View post on imgur.com

    View post on imgur.com

    Margaret S. woo-hc

    (@margaretwporg)

    Hi @oliverkrajcovic

    Thanks for sharing the screenshots.

    I also tried to enable the default theme of WooCommerce, as you can see on the video below, but it persists.

    Thanks for trying that. I would recommend that you check whether the issue persists when you change to a default WP theme like Twenty Twenty-One or Storefront, and deactivate all plugins apart from WooCommerce. If this issue does not persist at this point, you’ll want to reactivate your theme/plugins one by one until you find the one causing the issue. Here’s the conflict test guide for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If nothing comes out of the conflict test, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Cheers

    Margaret S. woo-hc

    (@margaretwporg)

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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