@praneethkumarguru thanks for trying this and sorry to hear it hasn’t worked for you. Can you just confirm that when looking at your story in the editor that it has a poster image and publisher logo set?
Some plugins have been known to strip these out when updating or saving can you confirm if this is happening or not?
To completely rule out any plugin or theme conflict you can try following the steps below:
Use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.
- Please enable the Web Stories plugin and let me know if you still get the issue.
- Enable plugins and your theme one by one in this mode may help pinpoint if something else is involved.
- Note you can disable troubleshooting mode from the plugins page.
Please let me know if you have any further questions.