Missing Text Field with WP Support Plus Responsive Ticket System

  • Resolved thomastthai

    (@thomastthai)


    7 years, 9 months ago

    I’m running your current version from GitHub. I’m also testing compatibility with the WP Support Plus Responsive Ticket System plugin.

    HTML and CSS Options checked and are compatible. When JavaScript Options checkbox is checked, the widget text fields in the plugin won’t appear to allow for text input and generate several errors in the console.

    Frank, I emailed you the login and password to get into the development site previously. I’m leaving the JavaScript Options checked so you can see.

    `autoptimize_dc14993….js:395 GET https://gooroogle.com/support/skins/moono/editor.css?t=F969
    append @ autoptimize_dc14993….js:395
    appendStyleSheet @ autoptimize_dc14993….js:394
    b @ autoptimize_dc14993….js:402
    loadPart @ autoptimize_dc14993….js:402
    q @ autoptimize_dc14993….js:397
    (anonymous) @ autoptimize_dc14993….js:397
    q @ autoptimize_dc14993….js:389
    CKEDITOR.event.CKEDITOR.event.fire @ autoptimize_dc14993….js:389
    CKEDITOR.editor.CKEDITOR.editor.fire @ autoptimize_dc14993….js:389
    fireOnce @ autoptimize_dc14993….js:389
    CKEDITOR.editor.CKEDITOR.editor.fireOnce @ autoptimize_dc14993….js:389
    h @ autoptimize_dc14993….js:397
    (anonymous) @ autoptimize_dc14993….js:397
    callback @ autoptimize_dc14993….js:397
    g @ autoptimize_dc14993….js:397
    z @ autoptimize_dc14993….js:397
    A @ autoptimize_dc14993….js:397
    CKEDITOR.env.ie.CKEDITOR.env.version.f.$.onerror @ autoptimize_dc14993….js:397
    autoptimize_dc14993….js:395 GET https://gooroogle.com/support/lang/en.js?t=F969
    append @ autoptimize_dc14993….js:395
    appendTo @ autoptimize_dc14993….js:392
    v @ autoptimize_dc14993….js:397
    load @ autoptimize_dc14993….js:397
    load @ autoptimize_dc14993….js:397
    t @ autoptimize_dc14993….js:397
    (anonymous) @ autoptimize_dc14993….js:397
    b @ autoptimize_dc14993….js:402
    loadPart @ autoptimize_dc14993….js:402
    q @ autoptimize_dc14993….js:397
    (anonymous) @ autoptimize_dc14993….js:397
    q @ autoptimize_dc14993….js:389
    CKEDITOR.event.CKEDITOR.event.fire @ autoptimize_dc14993….js:389
    CKEDITOR.editor.CKEDITOR.editor.fire @ autoptimize_dc14993….js:389
    fireOnce @ autoptimize_dc14993….js:389
    CKEDITOR.editor.CKEDITOR.editor.fireOnce @ autoptimize_dc14993….js:389
    h @ autoptimize_dc14993….js:397
    (anonymous) @ autoptimize_dc14993….js:397
    callback @ autoptimize_dc14993….js:397
    g @ autoptimize_dc14993….js:397
    z @ autoptimize_dc14993….js:397
    A @ autoptimize_dc14993….js:397
    CKEDITOR.env.ie.CKEDITOR.env.version.f.$.onerror @ autoptimize_dc14993….js:397
    autoptimize_dc14993….js:397 Uncaught TypeError: Cannot set property ‘dir’ of undefined
    at Object.d (autoptimize_dc14993….js:397)
    at g (autoptimize_dc14993….js:397)
    at Array.z (autoptimize_dc14993….js:397)
    at A (autoptimize_dc14993….js:397)
    at HTMLScriptElement.CKEDITOR.env.ie.CKEDITOR.env.version.f.$.onerror (autoptimize_dc14993….js:397)
    d @ autoptimize_dc14993….js:397
    g @ autoptimize_dc14993….js:397
    z @ autoptimize_dc14993….js:397
    A @ autoptimize_dc14993….js:397
    CKEDITOR.env.ie.CKEDITOR.env.version.f.$.onerror @ autoptimize_dc14993….js:397`

    This image shows the text field widget appearing when JavaScript Options checkbox is unchecked.
    Has text field widget.

    This image shows the text field widget missing when JavaScript Options checkbox is checked.
    Missing Text Field Widget

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter thomastthai

    (@thomastthai)

    Hot sure why those images didn’t appear. Here are the links:

    https://drive.google.com/file/d/0B0QFGOsg8ntOWURsS3hmUlYyM00/view?usp=sharing

    https://drive.google.com/file/d/0B0QFGOsg8ntOZjkxakNDcWtYMkU/view?usp=sharing

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    OK, can you try excluding:
    wp-support-plus-responsive-ticket-system/asset/lib/ckeditor/ckeditor.js
    or if that does not work
    wp-support-plus-responsive-ticket-system/asset/lib/ckeditor/
    or if that does not work:
    /wp-support-plus-responsive-ticket-system/

    frank

    Thread Starter thomastthai

    (@thomastthai)

    Thank you Frank. All three worked. For my and others’ learning, how did you narrow down to those options?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    well, as the problem was with the wp-support-plus-responsive-ticket-system plugin, I searched the HTML source of the un-optimized page (by adding ?ao_noptimize=1 to the URL to disable AO) for JS-files that were loaded from wp-content/plugins/wp-support-plus-responsive-ticket-system/.

    as it’s best to keep exclusions as limited as possibible and as your problem was with the description field which contains a HTML-editor, the most logical culprit was wp-support-plus-responsive-ticket-system/asset/lib/ckeditor/ckeditor.js (ckeditor is the JS-based HTML editor, much like tinymce which is part of core WP).

    the two others are more generic exclusions, one for all of ckeditor-JS from wp-support-plus-responsive-ticket-system/ and lastly one for all JS of that same plugin.

    so there you have it ??

    enjoy your monday!
    frank

    Thread Starter thomastthai

    (@thomastthai)

    You rock Frank! You have an awesome product, incredible patience and positive approach. The community is fortunate to have you. I think you also have 48 hours per day in your world.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    I think you also have 48 hours per day in your world.

    if only ??

Viewing 6 replies - 1 through 6 (of 6 total)
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