Missing Sub-sections

  • Resolved chrisa81

    (@chrisa81)


    1 year, 3 months ago

    After creating our main sections, we created sub-sections linked to a parent. The sections and sub-sections are showing up correctly on the site within the main knowledge base however, we’re unable to see them from WP-Admin -> Knowledge Base -> Sections. Once we assigned a parent they disappeared, and we can’t view them to edit or re-order them in the menu.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author BasePress

    (@codesavory)

    This might be because of the confusing UI.

    When you are managing the sections, you need to select the parent section. Once you are into managing that section, the sub sections will appear in that same drop down.

    Please let me know if this is still confusing and I will try to create an image guide for you.

    Thread Starter chrisa81

    (@chrisa81)

    Please provide images. I’m not seeing the sub-sections in the dropdown for our main knowledge base and the text that says “Section: root” doesn’t appear to be clickable.

    https://www.loom.com/share/6cc048414e6b4165b7960e75c3981efa?sid=c1785e65-b4fe-4885-a921-c973f4b0105a

    Plugin Author BasePress

    (@codesavory)

    Take a look at this https://cln.sh/pndpmrNx

    What you need to do is you need to click on the actual parent section to get to the sub section. If there is a sub section under a section, it will show up.

    This is little confusing I know. And in future major update of the plugin, I will try to come up with better UX for this.

    Hope this helps?

Viewing 3 replies - 1 through 3 (of 3 total)
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