Missing Some Deduplication Parameters

This is testing events result from events manager dashboard
https://prnt.sc/10wo7vo

• This reply was modified 3 years, 8 months ago by ngsoes.

Hi @ngsoes

I understand you see some error logs on the Facebook diagnostics page.

Could you please share a copy of your site’s System Status to see how your site is configured? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Yes, sure. This is system report data https://pastebin.com/xDk0nSH0 from Woocommerce

Thanks! I’ve had a look at your system status and there’s nothing in there that stands out as problematic.

Can you check that you have no Ad Blockers enabled in your browser?

I’d also initially suggest clearing the issue message by clicking the resolve button in the FaceBook events manager. Then wait to see if the same message returns after a few hours/days after doing so.

Hi @tibetanitech thank you for your answer.

I just use this https://prnt.sc/1110ner for my extension. I don’t use Ad Blockers or something like that.

Maybe you mean click the ignore button and see if it reappears or not…

I’ve just done some testing of this on my own test site here: https://wctesting.tk/product/beanie-with-logo/. I used this plugin: https://github.com/WillBrubaker/maybe-route-request-through-moesif to capture the request that was sent to the FaceBook conversions API and I used the Facebook Pixel Helper Chrome browser extension to view the data that is sent using the FaceBook Pixel. With all of that in place, I added an item to my cart. The pixel event shows that the event_id parameter is populated:

Likewise, the request that was sent to the API also contains a value in the event_id parameter:

I also had a look at the issue tracker here: https://github.com/facebookincubator/facebook-for-woocommerce/issues for any reports of this type of behavior caused by the Facebook for WooCommerce but I was unable to find any. This leads me to believe that this is caused by something external to WooCommerce or Facebook for WooCommerce. If you are able to provide the exact steps that can be taken to reproduce this behavior under the following conditions:

1. An unmodified, default WordPress theme such as Twenty Twenty or Storefront active.
2. No other plugins except for WooCommerce and Facebook for WooCommerce active.

Please do provide those steps and we can take a closer look.
We do understand that placing a site under those conditions may be disruptive. Many people maintain a staging copy of their site for exactly this purpose. That way, testing and troubleshooting can be done on the staging copy without disrupting the operation of the live site. If your host does not provide an easy way to set up a staging site, you might want to use something like the WP Staging plugin for this purpose.

Hi @wbrubaker
I appreciate your answer
I found the same issues like me in github https://github.com/woocommerce/facebook-for-woocommerce/issues/1722
Can you explain it?

I hope someone can fix it

Hi @ngsoes

I found the same issues like me in github https://github.com/woocommerce/facebook-for-woocommerce/issues/1722

Thanks for the update!

I have reviewed that issue and I see that the developers are working on that but they have suggested the users that initially reported it to follow a procedure very similar to the one that ‘wbrubaker’ suggested previously:

1. An unmodified, default WordPress theme such as Twenty Twenty or Storefront active.
2. No other plugins except for WooCommerce and Facebook for WooCommerce active.

If you could provide us with tat we could take a closer look. It sounds like a staging site would be a good idea for this. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

Keep us posted, we’ll be glad to keep troubleshooting this issue with you.

Cheers!

wrong topic

• This reply was modified 3 years, 4 months ago by MCS. Reason: more info
• This reply was modified 3 years, 4 months ago by MCS. Reason: wrong topic

To make sure we stay on topic (troubleshooting), this thread is considered resolved. To close the loops from above: @ngsoes, if you need further assistance, please open up a new ticket as @danielinhou had requested.

Thanks!

Here is how to fix this problem without the need to code.
Start with the event test
https://snaptiks.com/fix-facebook-ads-deduplication-issue-on-wordpress-for-ecommerce/

@contex, thanks for sharing a possible solution with the community. ??