Missing Some Analytics Transactions

  • Resolved gpd23

    (@gavodel)


    4 years, 10 months ago

    Hi,

    we are using your plugin but seem to be missing some of our woocomerce transactions in google analytics,
    I know that we will miss some due to adblocker etc, but I’m not sure we should be loosing as many as we are,

    so for example for the month of April so far 1/04 – 17/04 we have 192 orders placed on woocomerce,
    but there are only 160 orders showing for the same dates on analytics,
    so there are 32 orders missing, so 16% of the orders aren’t making it across,

    can you please advise as to why this would be happening?
    and how to fix it?
    I can give access to our website if needed,

    Thanks,
    Gavin,
    GreenIT

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @gavodel

    As you can appreciate, without knowing every customer setting for blocking cookies or adblockers, we won’t know what the cause is for every transaction, especially with browsers allowing blocking cookies natively now.

    To shed some light on this, have you noticed any trends with the purchases? Similar payment gateway or countries for those that aren’t showing in Google Analytics?

    Thanks,

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @gavodel

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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