Missing shop page product list

Hi there @webreneszansz,

I understand that you’re experiencing an issue where the product list disappears randomly from the shop page.

I’d like to understand your site properly. Please share with us any necessary information that can help us to investigate the issue further:

1. System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
2. Fatal error logs (if any) under WooCommerce > Status > Logs.
   You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hi,

Thank you very much for the quick response, I really appreciate it.

1

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Active Plugins (32)</p> <p class=””>Redirect 404 to Homepage: írta pipdig – 1.0<br>Solid Security Basic: írta SolidWP – 9.3.1<br>Classic Widgets: írta WordPress-k?zrem?k?d?k – 0.3<br>Csomagpiac for WooCommerce: írta ZSVDEV – 1.0.0<br>Duplicate Page: írta mndpsingh287 – 4.5.3<br>ELEX WooCommerce Role Based Pricing (BASIC): írta ELEXtensions – 1.4.2<br>GDPR Cookie Compliance: írta Moove Agency – 4.13.1<br>GTranslate: írta Translate AI Multilingual Solutions – 3.0.5<br>WooCommerce Számlázz.hu Integráció: írta Viszt Péter – 5.9<br>Missed Scheduled Posts Publisher by WPBeginner: írta WPBeginner – 2.0.0<br>Product Filter for WooCommerce: írta XforWooCommerce – 8.1.1<br>Product Input Fields for WooCommerce: írta Tyche Softwares – 1.7.0<br>Product Sales Report for WooCommerce: írta WP Zone – 1.5.6<br>PW WooCommerce Gift Cards: írta Pimwick<br>LLC – 1.251</p> <p class=””>reSmush.it Image Optimizer: írta reSmush.it – 0.4.13<br>Safe SVG: írta 10up – 2.2.2<br>Simple Banner: írta Ryan Petersen – 2.17.0<br>Sold Out Badge for WooCommerce: írta Charlie Etienne – 4.4.0<br>Sort posts by alphabetical order: írta Jersey Shore Technologies – 1.1<br>WC Hide Shipping Methods: írta Rynaldo Stoltz – 1.5<br>WooCommerce Smart COD: írta woosmartcod.com – 1.7.1<br>WHWS Display In Stock Products First For WooCommerce: írta David G – 0.2<br>Checkout Field Editor for WooCommerce: írta ThemeHigh – 2.0.0<br>Woo Discount Rules: írta Flycart – 2.6.2<br>Category Discount Woocommerce: írta QuanticEdge – 4.13<br>Country Based Payments for WooCommerce: írta Ivan Paulin – 1.5<br>WooPayments: írta Automattic – 7.1.0 (frissítés 7.2.0 verzióra elérhet?)<br>WooCommerce: írta Automattic – 8.5.2 (frissítés 8.6.1 verzióra elérhet?)<br>Yoast SEO: írta Yoast csapata – 22.0<br>WP Content Copy Protection & No Right Click: írta wp-buy – 3.5.7<br>WP Fastest Cache: írta Emre Vona – 1.2.3<br>WP Mail SMTP: írta WP Mail SMTP – 3.11.1 Inactive Plugins (4)</p> <p class=””>Advanced Dynamic Pricing for WooCommerce: írta AlgolPlus – 4.6.1<br>Advanced Order Export For WooCommerce: írta AlgolPlus – 3.4.5<br>Payment Gateway Based Fees and Discounts for WooCommerce: írta Tyche Softwares – 2.11.0<br>WP Activity Log: írta Melapress – 4.6.3 Dropin Plugins (1)</p> <p class=””>maintenance.php: maintenance.php Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: HUF (Ft)<br>Currency Position: right_space<br>Thousand Separator:<br>Decimal Separator: ,<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Webshop f?oldal: #3740 – /shop/<br>Kosár: #9 – /kosar/<br>Pénztár: #10 – /penztar/<br>Fiókom: #11 – /fiokom/<br>általános Szerz?dési Feltételek: #228 – /altalanos-szerzodesi-feltetelek/ Theme</p> <p class=””>Name: Child Theme for Divi<br>Version: 3.22.7<br>Author URL: https://webfolio.hu<br>Child Theme: ?<br>Parent Theme Name: Divi<br>Parent Theme Version: 4.24.0<br>Parent Theme Author URL: https://www.elegantthemes.com<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: – WooPayments</p> <p class=””>Version: 7.1.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 228253780<br>Account ID: acct_1ObMO0C1BlfWwXv2<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Enabled<br>Logging: Disabled Számlázz.hu</p> <p class=””>útvonal: /home/cleocoll/public_html/wp-content/uploads/wc_szamlazz<br>Fizetési módok: Array<br>(<br>[bacs] => Array<br>(<br>[deadline] =><br>[complete] =><br>[proform] =><br>[deposit] =><br>[name] =><br>[auto_disabled] =><br>)</p> <pre class=”wp-block-code”><code>[paylike] => Array ( [deadline] => [complete] => [proform] => [deposit] => [name] => [auto_disabled] => )</code></pre> <p class=””>) Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2024-02-27 06:28:43 +02:00<br>Options: ?<br>Notes: 209<br>Onboarding: completed Action Scheduler</p> <p class=””>Megszakítva: 5<br>Oldest: 2024-01-28 16:39:43 +0000<br>Newest: 2024-02-08 22:01:06 +0000</p> <p class=””>Teljesítve: 862<br>Oldest: 2024-01-26 11:04:41 +0000<br>Newest: 2024-02-26 09:08:16 +0000</p> <p class=””>Sikertelen: 775<br>Oldest: 2023-02-16 08:18:25 +0000<br>Newest: 2024-02-07 10:34:36 +0000</p> <p class=””>Függ?ben: 3<br>Oldest: 2024-02-26 11:27:43 +0000<br>Newest: 2024-02-26 11:44:49 +0000 Status report information</p> <p class=””>Generated at: 2024-02-26 12:37:18 +02:00</p> <p class=””>2</p> <p class=””>There are only previous error log riports, date 7th February, but I don’t see any riport for yesterday.</p> <p class=””>Thank you very much.</p> <p class=””>2024-02-07T10:19:24+00:00 CRITICAL Uncaught TypeError: array_column(): Argument #1 ($array) must be of type array, bool given in /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php:267 Stack trace: #0 /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php(267): array_column(false, ‘city’) #1 /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/csomagpiac-woocommerce_plugin.php(310): Csp->get_pdpoints(‘dpd’) #2 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): Csomagpiac_shipping->checkout_ui(”) #3 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #4 /home/cleocoll/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/cleocoll/public_html/wp-content/plugins/woocommerce/templates/cart/cart-totals.php(95): do_action(‘woocommerce_car…’) #6 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/cleocoll/…’) #7 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2180): wc_get_template(‘cart/cart-total…’) #8 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): woocommerce_cart_totals(”) #9 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #10 /home/cleocoll/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /home/cleocoll/public_html/wp-content/plugins/woocommerce/templates/cart/cart.php(191): do_action(‘woocommerce_car…’) #12 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/cleocoll/…’) #13 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-cart.php(101): wc_get_template(‘cart/cart.php’) #14 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Cart::output(Array) #15 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(85): WC_Shortcodes::shortcode_wrapper(Array) #16 /home/cleocoll/public_html/wp-includes/shortcodes.php(433): WC_Shortcodes::cart(”, ”, ‘woocommerce_car…’) #17 [internal function]: do_shortcode_tag(Array) #18 /home/cleocoll/public_html/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\\[(\\[?)(woocom…’, ‘do_shortcode_ta…’, ‘[woocommerce_ca…’) #19 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): do_shortcode(‘[woocommerce_ca…’) #20 /home/cleocoll/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘[woocommerce_ca…’, Array) #21 /home/cleocoll/public_html/wp-includes/post-template.php(256): apply_filters(‘the_content’, ‘<!– wp:shortco…’) #22 /home/cleocoll/public_html/wp-content/themes/Divi/page.php(46): the_content() #23 /home/cleocoll/public_html/wp-includes/template-loader.php(106): include(‘/home/cleocoll/…’) #24 /home/cleocoll/public_html/wp-blog-header.php(19): require_once(‘/home/cleocoll/…’) #25 /home/cleocoll/public_html/index.php(17): require(‘/home/cleocoll/…’) #26 {main} thrown hiba /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php fájlban a 267 sorban 2024-02-07T10:19:35+00:00 CRITICAL Uncaught TypeError: array_column(): Argument #1 ($array) must be of type array, bool given in /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php:267 Stack trace: #0 /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php(267): array_column(false, ‘city’) #1 /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/csomagpiac-woocommerce_plugin.php(310): Csp->get_pdpoints(‘dpd’) #2 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): Csomagpiac_shipping->checkout_ui(”) #3 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #4 /home/cleocoll/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/cleocoll/public_html/wp-content/plugins/woocommerce/templates/cart/cart-totals.php(95): do_action(‘woocommerce_car…’) #6 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/cleocoll/…’) #7 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2180): wc_get_template(‘cart/cart-total…’) #8 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): woocommerce_cart_totals(”) #9 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #10 /home/cleocoll/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /home/cleocoll/public_html/wp-content/plugins/woocommerce/templates/cart/cart.php(191): do_action(‘woocommerce_car…’) #12 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/cleocoll/…’) #13 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-cart.php(101): wc_get_template(‘cart/cart.php’) #14 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Cart::output(Array) #15 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(85): WC_Shortcodes::shortcode_wrapper(Array) #16 /home/cleocoll/public_html/wp-includes/shortcodes.php(433): WC_Shortcodes::cart(”, ”, ‘woocommerce_car…’) #17 [internal function]: do_shortcode_tag(Array) #18 /home/cleocoll/public_html/wp-includes/shortcodes.php(273): preg_replace_callback(‘/\\[(\\[?)(woocom…’, ‘do_shortcode_ta…’, ‘[woocommerce_ca…’) #19 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): do_shortcode(‘[woocommerce_ca…’) #20 /home/cleocoll/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘[woocommerce_ca…’, Array) #21 /home/cleocoll/public_html/wp-includes/post-template.php(256): apply_filters(‘the_content’, ‘<!– wp:shortco…’) #22 /home/cleocoll/public_html/wp-content/themes/Divi/page.php(46): the_content() #23 /home/cleocoll/public_html/wp-includes/template-loader.php(106): include(‘/home/cleocoll/…’) #24 /home/cleocoll/public_html/wp-blog-header.php(19): require_once(‘/home/cleocoll/…’) #25 /home/cleocoll/public_html/index.php(17): require(‘/home/cleocoll/…’) #26 {main} thrown hiba /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php fájlban a 267 sorban 2024-02-07T10:19:48+00:00 CRITICAL Uncaught TypeError: array_column(): Argument #1 ($array) must be of type array, bool given in /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php:267 Stack trace: #0 /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php(267): array_column(false, ‘city’) #1 /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/csomagpiac-woocommerce_plugin.php(317): Csp->get_pdpoints(‘sameday’) #2 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): Csomagpiac_shipping->checkout_ui(”) #3 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #4 /home/cleocoll/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/cleocoll/public_html/wp-content/plugins/woocommerce/templates/cart/cart-totals.php(95): do_action(‘woocommerce_car…’) #6 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/cleocoll/…’) #7 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2180): wc_get_template(‘cart/cart-total…’) #8 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(306): woocommerce_cart_totals() #9 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(297): WC_AJAX::get_cart_totals() #10 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): WC_AJAX::update_shipping_method(”) #11 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #12 /home/cleocoll/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #13 /home/cleocoll/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action(‘wc_ajax_update_…’) #14 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(324): WC_AJAX::do_wc_ajax(”) #15 /home/cleocoll/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(false, Array) #16 /home/cleocoll/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #17 /home/cleocoll/public_html/wp-includes/template-loader.php(13): do_action(‘template_redire…’) #18 /home/cleocoll/public_html/wp-blog-header.php(19): require_once(‘/home/cleocoll/…’) #19 /home/cleocoll/public_html/index.php(17): require(‘/home/cleocoll/…’) #20 {main} thrown hiba /home/cleocoll/public_html/wp-content/plugins/csomagpiac-woocommerce/inc/class-csp.php fájlban a 267 sorban</p> <p class=””><br>`

Hey! Thanks for sharing the information!

Do you have any custom code on the website?

Have you customized any of the templates?

I also wanted to confirm two things:

1 – You mentioned this happens randomly, so you are not able to replicate this issue at will, correct? How frequently does this happen?

2 – You mentioned:

Currently the only solution is in case of the failure to open the shop page for editing, than save / update the page without any modification. After this, the products apeare again.

Have this issue happen to someone not logged in as admin? If so, how were they able to fix it?

Looking forward to your reply.

Have a wonderful day!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hi,

1 – Yes, the failure seems to be random, I cannot replicate it. The frequency is also random, sometime we realized it 4-5 times per week, sometime it works properly 2-3 weeks long.

2 – The problem is vivible also for the logged in and the not loggen in visitors. We don’t have any problem with the login, so currently if we realize the problem, we login, open the shop page for editing and we save the page without any modification. After this process, the shop page loads again properly. (The deleting of the cache is not enought to solve the issue).

Thank you very much.

Hello Webfolio Webdesign

Thank you for your reply.

I understand you are still facing the issue and there is no visible pattern.
With this limited knowledge about the issue, it is not possible to recreate the issue and diagnose it.

I will suggest you monitor your site and collect more data about this issue. One way to do that is by enabling the debug log.

This will create a debug.log file in the wp-content folder and collect all the error logs. You may check this log once a day just to check for anything unusual.

Feel free to contact us again if you have further questions or have more information about the issue.

Best regards.