Missing shipping Address
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It shows MISSING_SHIPPING_ADDRESS The shipping address is required when
shipping_preference=SET_PROVIDED_ADDRESS. for some countries when checkout.The page I need help with: [log in to see the link]
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Hey @humartw,
Checking your site, the first thing that stands out to me is that there are no fields for shipping when selecting a physical product. There are “Billing Details” fields and “Use a different billing address”, rather than “Ship to a different address”, which is not default WooCommerce core behavior:
It’s possible that something is conflicting with the checkout page, and taking a closer look at your site SSR, I am able to see that your current theme overrides the Checkout page.
Have you managed to perform a full conflict test? If not, as a next step, I’d suggest doing this so that we can rule out any theme/plugin conflicts causing the issue. You can do this by following the steps outlined in the support guide below:
The best way to perform these checks is to test in a staging environment. This is a clone of your live site where you can make changes, including deactivating plugins and switching themes, without affecting your live site. This can be done using the free WP Staging plugin.
If you do make any changes or perform updates on your live site, we always recommend ensuring that you have a good backup of your full site and database before doing this, so that, should something go wrong, you are able to easily restore your site to a functioning state.
Let us know how this goes!
Here
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516<br>woodmart_sidebar: 1<br>woodmart_size_guide: 5<br>wpcf7_contact_form: 2 Security Secure connection (HTTPS): ?<br>Hide errors from visitors: ? 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Page not set Theme Name: Woodmart Child<br>Version: 1.0.0<br>Author URL: https://xtemos.com<br>Child Theme: ?<br>Parent Theme Name: Woodmart<br>Parent Theme Version: 7.4.3<br>Parent Theme Author URL: https://themeforest.net/user/xtemos<br>WooCommerce Support: ? Templates Overrides: woodmart/woocommerce/archive-product.php<br>woodmart/woocommerce/cart/cart-item-data.php<br>woodmart/woocommerce/cart/cart.php<br>woodmart/woocommerce/cart/cross-sells.php<br>woodmart/woocommerce/cart/mini-cart.php<br>woodmart/woocommerce/checkout/form-checkout.php<br>woodmart/woocommerce/checkout/thankyou.php<br>woodmart/woocommerce/content-product-cat.php<br>woodmart/woocommerce/content-product.php<br>woodmart/woocommerce/content-single-product.php<br>woodmart/woocommerce/content-widget-product.php<br>woodmart/woocommerce/global/breadcrumb.php<br>woodmart/woocommerce/global/form-login.php<br>woodmart/woocommerce/global/quantity-input.php<br>woodmart/woocommerce/loop/add-to-cart.php<br>woodmart/woocommerce/loop/loop-end.php<br>woodmart/woocommerce/loop/loop-start.php<br>woodmart/woocommerce/loop/no-products-found.php<br>woodmart/woocommerce/loop/orderby.php<br>woodmart/woocommerce/loop/pagination.php<br>woodmart/woocommerce/loop/sale-flash.php<br>woodmart/woocommerce/myaccount/form-login.php<br>woodmart/woocommerce/product-searchform.php<br>woodmart/woocommerce/single-product/add-to-cart/grouped.php<br>woodmart/woocommerce/single-product/add-to-cart/variable.php<br>woodmart/woocommerce/single-product/meta.php<br>woodmart/woocommerce/single-product/product-attributes.php<br>woodmart/woocommerce/single-product/product-image.php<br>woodmart/woocommerce/single-product/product-thumbnails.php<br>woodmart/woocommerce/single-product/rating.php<br>woodmart/woocommerce/single-product/related.php<br>woodmart/woocommerce/single-product/sale-flash.php<br>woodmart/woocommerce/single-product/tabs/description.php<br>woodmart/woocommerce/single-product/tabs/tabs.php<br>woodmart/woocommerce/single-product/title.php<br>woodmart/woocommerce/single-product/up-sells.php<br>woodmart/woocommerce/single-product-reviews.php<br>woodmart/woocommerce/single-product.php WooCommerce PayPal Payments Onboarded: ?<br>Shop country code: SX<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: –<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-02-05 16:07:52 +00:00<br>Options: ?<br>Notes: 101<br>Onboarding: - Action Scheduler Complete: 1,248<br>Oldest: 2024-01-05 15:36:13 +0000<br>Newest: 2024-02-04 17:32:54 +0000 Failed: 2<br>Oldest: 2023-06-23 16:36:35 +0000<br>Newest: 2024-02-01 18:31:07 +0000 Pending: 1<br>Oldest: 2024-02-05 17:32:54 +0000<br>Newest: 2024-02-05 17:32:54 +0000 Status report information Generated at: 2024-02-05 14:15:32 +00:00<br>`Hey, @humartw! Thank you for sharing the information!
While checking the site https://antlots.com, I noticed that the checkout is a bit different. On the screenshot we shared before as you can see below it says Billing on both ends
When I checked now, it says “Ship to a different address?”:
Can you please confirm if the issue is still happening after this change?
Furthermore, I wanted to confirm if you were able to perform the full conflict test. This means you switched to Storefront and disabled all plugins but WooCommerce and tested to see if the issue persisted, as we asked.
If you did, did you do it on the live site or on a staging site?
A few other things I’d like to confirm:
- Is the issue happening regardless of the payment method?
- I see you have WooCommerce PayPal Payments (please update it to the lastest version), are you able to check if the issue is happening with other payment gateways too?
Looking forward to your reply.
Have a wonderful day!
- The topic ‘Missing shipping Address’ is closed to new replies.
