Missing settings

  • Resolved partiallypro

    (@partiallypro)


    1 year, 1 month ago

    I have NitroPack (via WPEngine) installed on multple sites, but I just installed it on a new site and the dashboard doesn’t have any settings. I can’t switch what level the plugin uses, there is no “warm up option.” There are no tabs at the top. I can only see how many pages are cached, a button to clear the cache and a link to the WPEngine dashboard. Every other site I have this on (also through WPEnigine) has way more settings. They are all using the same versions. How do I get these settings back?

    Also, while I can see “nitro” headers, there are absolutely 0 performance improvements, unlike on the others. It’s like it’s stuck on a lower setting, but I can’t change it. The WPEngine dashboard only has a “troubleshooting” option which currently has it on “option 1 of 4” whatever that means, but I assume it’s the out of the box setting which is the highest.

    • This topic was modified 1 year, 1 month ago by partiallypro.
    • This topic was modified 1 year, 1 month ago by partiallypro.
Viewing 1 replies (of 1 total)
  • Plugin Support Nikol @ Nitropack

    (@nitronikol)

    Hello @partiallypro,

    Thank you for reaching out!

    The reason you are experiencing this is likely because you are using Page Speed Boost via WPEngine. Page Speed Boost is a site optimization tool powered by NitroPack OneClick.

    Using WP Engine’s industry-leading platform and OneClick’s automatic optimization features. The interface should be within WPEngine panel and not within NitroPack Dashboard.

    Page Speed Boost uses a core set of NitroPack’s features from their product NitroPack OneClick but also includes some features unique to WP Engine, and you can reach WPEngine support for further assistance in case you have issues.

    If this is not the case and you are not using NitroPack OneClick via WPEngine, please contact our support via our Dashboard – https://app.nitropack.io/dashboard

Viewing 1 replies (of 1 total)
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