Missing second group of images when importing to WOO products

  • Resolved feiche

    (@feiche)


    10 months, 4 weeks ago

    Hi there, Thank you and I really love the WebToffee product import plugin for WOO.

    However, there is a strange issue left when I am finalizing all the product CSV file and importing it to “Set value for column: Images/Gallery“

    My two groups of images are listed below:

    {image_0-src} | {image_1-src} | {image_2-src} | {image_3-src} | {image_4-src} | {image_5-src} | {image_6-src} | {image_7-src} | {image_1a-src} | {image_2a-src} | {image_3a-src} | {image_4a-src} | {image_5a-src} | {image_6a-src} | {image_7a-src}
    1. I tested a list, and it looks like there is no difference with the code above. I did so successfully several days ago. All the available images are shown properly on the single product page.
    2. But now, I tried uploading thousands of times and could only display the first group of 8 images as follows:
    {image_0-src} | {image_1-src} | {image_2-src} | {image_3-src} | {image_4-src} | {image_5-src} | {image_6-src} | {image_7-src}

    The rest 7 images could not be uploaded to the product gallery.

    3. I tried to switch these two groups as follows:

    {image_1a-src} | {image_2a-src} | {image_3a-src} | {image_4a-src} | {image_5a-src} | {image_6a-src} | {image_7a-src} | {image_0-src} | {image_1-src} | {image_2-src} | {image_3-src} | {image_4-src} | {image_5-src} | {image_6-src} | {image_7-src}

    This time, only the first 7 images in the first group worked. Please see below the image list that works:

    {image_1a-src} | {image_2a-src} | {image_3a-src} | {image_4a-src} | {image_5a-src} | {image_6a-src} | {image_7a-src}

    4. Actually, there are no groups among the 15 images. I checked every pipe line again and again. There was nothing different between those two groups of images.

    5. I also checked the database records. The records in the database are 100% related to what I can see on the page. It seems that it is not a database display issue.

    Could you please help me with that? Thank you very much!

    • This topic was modified 10 months, 4 weeks ago by feiche. Reason: clarify

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @feiche,

    Thank you for reaching out to us.

    To better assist you, could you please share a sample import CSV containing the image URLs after removing any sensitive information so that we can look into it? You may share the CSV file by uploading it to Google Drive, WeTransfer, or any similar service and sharing the link with us.

    Thread Starter feiche

    (@feiche)

    Hi there! Thanks a lot for the fast reply! Please see the attached sample file.

    As you may see, I am attaching 15 pictures to a product. There are two groups of products, some of them with pictures in the range of 0-7 columns(normally with 5-7 pictures), some in the range of 8-14 columns(normally with 5-7 pictures). When I upload the CSV, no matter how I order or switch the group, only part of the pictures works.

    https://drive.google.com/file/d/1FkDBCAogFyQoQu3ZuRjQMMnvcFWPGoo4/view?usp=sharing

    I am testing this on test.ficalab.com so, sometimes, you may see the appearance of the CSV here.

    • This reply was modified 10 months, 4 weeks ago by feiche.
    Thread Starter feiche

    (@feiche)

    One more thing, I have 200 records of simple products in CSV file. After uploading, there is only 100 products uploaded. Exactly 100. It is so hard to understand.

    • This reply was modified 10 months, 3 weeks ago by feiche.
    Thread Starter feiche

    (@feiche)

    Updated info: It seems that 7 is a limitation of my current situation. Just a moment ago, I tried two steps:

    STEP 1: Try to import 14 pictures first. So, only the products with picture in the 0-7 pictures are successful; 

    {image_0-src} | {image_1-src} | {image_2-src} | {image_3-src} | {image_4-src} | {image_5-src} | {image_6-src} | {image_7-src} | {image_1a-src} | {image_2a-src} | {image_3a-src} | {image_4a-src} | {image_5a-src} | {image_6a-src} | {image_7a-src}

    STEP 2: Delete the images 0-8 as follows, then update the database again. The pictures in 8-14 positions successfully attached to the rest of products, which attached nothing by step 1.

    {image_1a-src} | {image_2a-src} | {image_3a-src} | {image_4a-src} | {image_5a-src} | {image_6a-src} | {image_7a-src}

    Of course, this is only a temporary solution. I still need your pros to have a better solution. Thanks!

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @feiche,

    We are unable to access the CSV file you shared, as it seems to be protected. Could you please make the file public or use another file sharing method?

Viewing 5 replies - 1 through 5 (of 5 total)
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