missing rating menu of products when sending comment

Hi @alinedaei

Thanks for reaching out!

I understand that the menu for leaving comments and ratings on the single product pages are missing on your site, correct?

On my personal site running on the default Storefront theme, the Reviews tab is showing at the bottom part of the Single Products Page as seen below:

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi @alinedaei ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Hi @beautyofcode @xue28 ,

Thank you very much for your follow up.

Actually my theme support team helped me, unfortunately their last update made some serious changes to other part of website and they send me some codes to solve the problem for which I created this topic.

Best Regards

Hi @alinedaei

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!