Missing product name if qty is 3 or greater

  • Resolved nayembwip

    (@nayembwip)


    7 months ago

    In my woocommerce when customer place an order using paypal it is not showing item details if the qty is 3 or more but if the qty is 1 or 2 it showing item name. It’s not showing any item details like name, qty. It just considers the row as 1 item and 1 qty without any name or anything.

    Can you please assist us to solve this?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author easypayment

    (@easypayment)

    Hello @nayembwip

    Could you please provide screenshot or video to get more information ?

    Thanks!

    Thread Starter nayembwip

    (@nayembwip)

    You can see name is missing (highlighted in yellow) and qty is showing 1 while actually qty is 3. As it’s not getting product info it’s showing the total as a single item.

    Plugin Author easypayment

    (@easypayment)

    Hello @nayembwip

    I’m sorry, I forget to ask you which payment method are you using could you provide gateway title ?

    Thanks!

    Thread Starter nayembwip

    (@nayembwip)

    Hi,

    Payment method used for those is “PayPal Checkout”. I am using the paypal plugin from easypayment.

    Thanks

    • This reply was modified 7 months ago by nayembwip.
    Thread Starter nayembwip

    (@nayembwip)

    Hi,
    Any update on this?

    Plugin Author easypayment

    (@easypayment)

    Hello @nayembwip,

    I attempted to replicate the issue but everything seems to be functioning correctly on my end. It appears that the problem arises when the tax or shipping amount exceeds two digits, such as 2.805. When WooCommerce calculates this, it may not be suitable for PayPal. In such cases, the plugin only passes a single line item with details about quantity and product information to ensure compatibility with PayPal.

    Could you please provide me with the details of your website and the name of the product you tried? This information will assist me in troubleshooting the issue further.

    Thanks!

    Thread Starter nayembwip

    (@nayembwip)

    Hi
    That doesn’t seems to be our case here. See the details below, it’s on of the order that was passed as single line item instead of normal process. In here all amounts are in two digits.

    [amount] => Array
(
    [currency_code] => AUD
    [value] => 251.80
    [breakdown] => Array
        (
            [item_total] => Array
                (
                    [currency_code] => AUD
                    [value] => 228.90
                )

            [tax_total] => Array
                (
                    [currency_code] => AUD
                    [value] => 22.90
                )

        )

)
    Thread Starter nayembwip

    (@nayembwip)

    Hi
    After some investigations I think 3 digits in tax could be the cause. If that is the reason behind it the what to do to fix the issue?

    Thanks
    Nayem

    Plugin Author easypayment

    (@easypayment)

    Hello @nayembwip

    There is no any solution and PayPal only allow 2 decimal points so our plugin skip line item and passed only final amount.

    It’s known issue PayPal with WooCommerce.

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
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