Missing product

Hi @chetan0412,

What an unusual issue!

I tried to take a look at your site code to see if I could get some hints as to what is going on here, but it looks like you’ve disabled browser inspection on your website.

Could you please:

– Share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
– Temporarily disable whatever is blocking us from using browser developer tools on your site?

In the meantime, I would also recommend doing a quick theme test. To do this, change your theme to a default theme such as Storefront. Then test to see if your product images, Add to Cart, etc. are visible with a default theme.

We look forward to hearing back from you on this!

Here is the reply to your question.

1. System Support.

### WordPress Environment ###

WordPress address (URL): redacted
Site address (URL): redacted
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 5 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 5 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: wiFt_
Total Database Size: 132.58MB
Database Data Size: 107.98MB
Database Index Size: 24.60MB
wiFt_woocommerce_sessions: Data: 55.33MB + Index: 0.36MB + Engine MyISAM
wiFt_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wiFt_woocommerce_order_items: Data: 0.45MB + Index: 0.24MB + Engine MyISAM
wiFt_woocommerce_order_itemmeta: Data: 4.15MB + Index: 2.43MB + Engine MyISAM
wiFt_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_actionscheduler_actions: Data: 0.19MB + Index: 0.09MB + Engine MyISAM
wiFt_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wiFt_actionscheduler_logs: Data: 10.53MB + Index: 7.51MB + Engine MyISAM
wiFt_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wiFt_aioseo_posts: Data: 3.52MB + Index: 0.14MB + Engine InnoDB
wiFt_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wiFt_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wiFt_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wiFt_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_itsec_lockouts: Data: 0.61MB + Index: 0.10MB + Engine MyISAM
wiFt_itsec_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_itsec_temp: Data: 0.31MB + Index: 0.32MB + Engine MyISAM
wiFt_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_options: Data: 3.14MB + Index: 0.34MB + Engine MyISAM
wiFt_postmeta: Data: 21.81MB + Index: 9.59MB + Engine MyISAM
wiFt_posts: Data: 3.01MB + Index: 0.73MB + Engine MyISAM
wiFt_social_users: Data: 0.05MB + Index: 0.07MB + Engine MyISAM
wiFt_termmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wiFt_terms: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wiFt_term_relationships: Data: 0.17MB + Index: 0.30MB + Engine MyISAM
wiFt_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wiFt_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_usermeta: Data: 3.27MB + Index: 1.16MB + Engine MyISAM
wiFt_users: Data: 0.14MB + Index: 0.10MB + Engine MyISAM
wiFt_visitor_maps_ge: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_visitor_maps_st: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_visitor_maps_wo: Data: 0.10MB + Index: 0.02MB + Engine MyISAM
wiFt_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wiFt_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wiFt_wc_category_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wiFt_wc_customer_lookup: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wiFt_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_wc_order_product_lookup: Data: 0.67MB + Index: 0.54MB + Engine MyISAM
wiFt_wc_order_stats: Data: 0.09MB + Index: 0.06MB + Engine MyISAM
wiFt_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_wc_product_meta_lookup: Data: 0.16MB + Index: 0.17MB + Engine MyISAM
wiFt_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wiFt_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wiFt_woo_shippment_provider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wiFt_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wiFt_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 2699
custom_css: 2
customize_changeset: 16
elementor_library: 11
nav_menu_item: 95
page: 12
post: 1
product: 2265
product_variation: 58
question_answer: 1
revision: 7
shop_coupon: 2
shop_order: 1364
shop_order_refund: 1
wpcf7_contact_form: 1
ywrac_cart: 18

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Adminimize: by Frank Bültge – 1.11.7
All in One SEO: by All in One SEO Team – 4.1.0.2
iThemes Security: by iThemes – 7.9.1
Breadcrumb NavXT: by John Havlik – 6.6.0
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.6

Elementor: by Elementor.com – 3.2.2
Flexible Shipping: by WP Desk – 4.4.1
Kirki Customizer Framework: by David Vongries – 3.1.6
Martfury Addons: by DrFuri – 2.3.6
Meta Box: by MetaBox.io – 5.3.10
Nextend Social Login: by Nextendweb – 3.0.27
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
WooCommerce Variation Swatches Pro: by Drfuri – 1.0.7
Visitor Maps and Who's Online: by fastsecure – 1.5.8.14
WC Cancel Order: by Vikram S – 3.0
Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.3
WooCommerce Bulk Discount: by Rene Puchinger – 3.0
WooCommerce Deals: by Drfuri – 1.0.9
Booster for WooCommerce: by Pluggabl LLC – 5.4.0
Role Based Price For WooCommerce: by Varun Sridharan – 3.3.7
WooCommerce: by Automattic – 5.2.2
WP Content Copy Protection & No Right Click: by wp-buy – 3.4
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.9

Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

YITH Pre-Order for WooCommerce: by YITH – 1.3.2
YITH WooCommerce Compare: by YITH – 2.5.0
YITH WooCommerce Recover Abandoned Cart: by YITH – 1.4.6
YITH WooCommerce Wishlist: by YITH – 3.0.21

### Inactive Plugins (2) ###

Members: by MemberPress – 3.1.5
PayUmoney WooCommerce payment gateway: by Subhadeep Mondal – 1.9

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Martfury Child
Version: 1.0
Author URL: https://drfuri.com
Child Theme: ?
Parent Theme Name: Martfury
Parent Theme Version: 2.6.4
Parent Theme Author URL: https://demo2.drfuri.com
WooCommerce Support: ?

### Templates ###

Overrides: martfury/woocommerce/cart/cart-shipping.php
martfury/woocommerce/cart/cart-totals.php
martfury/woocommerce/cart/cart.php
martfury/woocommerce/cart/mini-cart.php
martfury/woocommerce/checkout/form-checkout.php
martfury/woocommerce/checkout/form-coupon.php
martfury/woocommerce/checkout/form-login.php
martfury/woocommerce/checkout/terms.php
martfury/woocommerce/content-product.php
martfury/woocommerce/content-single-product.php
martfury/woocommerce/content-widget-product.php
martfury/woocommerce/global/form-login.php
martfury/woocommerce/global/quantity-input.php
martfury/woocommerce/global/wrapper-end.php
martfury/woocommerce/global/wrapper-start.php
martfury/woocommerce/loop/add-to-cart.php
martfury/woocommerce/loop/orderby.php
martfury/woocommerce/loop/pagination.php
martfury/woocommerce/myaccount/form-login.php
martfury/woocommerce/myaccount/form-lost-password.php
martfury/woocommerce/myaccount/my-address.php
martfury/woocommerce/single-product/add-to-cart/external.php
martfury/woocommerce/single-product/add-to-cart/simple.php
martfury/woocommerce/single-product/add-to-cart/variable.php
martfury/woocommerce/single-product/meta.php
martfury/woocommerce/single-product/product-image.php
martfury/woocommerce/single-product/product-thumbnails.php
martfury/woocommerce/single-product/rating.php
martfury/woocommerce/single-product/related.php
martfury/woocommerce/single-product/review-meta.php
martfury/woocommerce/single-product/stock.php
martfury/woocommerce/single-product/tabs/tabs.php
martfury/woocommerce/single-product/up-sells.php
martfury/woocommerce/single-product-reviews.php

### Action Scheduler ###

Canceled: 2
Oldest: -0001-11-30 00:00:00 +0000
Newest: -0001-11-30 00:00:00 +0000

Complete: 655
Oldest: 2021-04-01 01:51:20 +0000
Newest: 2021-05-02 01:05:06 +0000

Pending: 5
Oldest: 2021-05-02 01:15:02 +0000
Newest: 2021-05-02 09:06:18 +0000

### Status report information ###

Generated at: 2021-05-02 06:44:44 +05:30

2. Temporarily disable whatever is blocking us from using browser developer tools on your site – DONE

3. I tested with default theme Storefront, and still issue is same

• This reply was modified 3 years, 10 months ago by chetan0412.

Any update ?

Hi @chetan0412,

Thanks so much for disabling the developer tool block! I was able to take a look at your product page. It looks like there’s a whole section of page HTML that just isn’t loading, but I’m not seeing any console errors or indication in the dev tools as to why that would be the case.

Based on that, I’d recommend trying a full conflict test to try to rule out a plugin conflict.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Check to see if you are still seeing this issue with these products

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

If you are still seeing the issue with Storefront active and all plugins except for WooCommerce deactivated, please let us know!

Hello,
thanks for feedback, after some exercise i came to know that Elementor was creating issue with product.
below is the step i followed to solve my issue,
1. Disabled all the plugins.
2. one by one I activated plugins and refresh effected page.
3. after activation i came to know elementor issue,
4. enabled product editing with elementor
5. click on edit product with elementor
6. in setting selected page layout to theme.
and done.
I am not sure why some product is affected with elementor but as on now above steps are working for me.

• This reply was modified 3 years, 10 months ago by chetan0412.

Hi @chetan0412,

Thanks for the update on this! I’m so glad you were able to figure out what was causing this display issue with your products.

I’ll go ahead and mark this issue as resolved, but please don’t hesitate to open a new thread if you run into any other questions ??