Missing Private Key

Hi Andy,

did you register an account successfully before? Did it show you a message like “Account registered.”?

Hi Felix,

Thanks for the quick reply. Yes, I saw an “Account Registered” message.

Andy.

Could you have a look at the server filesystem to see if there’s a directory ../letsencrypt/live (relative to your site’s root directory) and which subdirectories/files it contains? Sorry for the inconveniences, but I’ll need some more input to investigate. I’ll keep in mind to improve the error messages to be more accurate. ??

Yes, that folder exists – I created manually ??

Here’s what I have….

letsencrypt/live
letsencrypt/account/private.pem
letsencrypt/account/pubic.pem

Permissions/ownership set as follows…

drwxr-xr-x 3 root root 4096 Jul 5 20:45 letsencrypt
drwxr-xr-x 3 root root 4096 Jul 5 20:45 live
drwx—— 2 apache apache 4096 Jul 5 20:45 account
-rw-r–r– 1 apache apache 3243 Jul 5 20:45 private.pem
-rw-r–r– 1 apache apache 800 Jul 5 20:45 public.pem

letsencrypt folder is IN the SAME directory as my website root folder. Should it be INSIDE my website root folder (i.e. same level as wp-admin, wp-content and wp-includes folders?

There is definitely a public and private key present in the “account folder”

Permissions issue? Folder in the wrong place? Need to change owner/group?

Here’s what I see: https://dl.dropboxusercontent.com/u/23960006/missing_private_key_error.png

Account is showing as registered, but I get the Missing Key error (top of screenshot) when selecting “Generate Certificate”.

Regarding your question, that directory has to live one level above your actual WordPress site, so the way you have it looks right.

What’s unclear now to me is whether the plugin fails to read the account private key or whether it fails to create the domain private key. However, this being unclear is mostly to my plugin’s lack of accurate error messages.

If I can’t find the problem/fix during the next few days, I will release a quick update that enhances some of the underlying functionality, so that we can investigate this problem further.

Thank you for helping out with all the details, and thanks for your patience!

Thanks for your help Felix! ?? Speak soon…

Hi Andy,

I just drafted a new beta release, so I would ask you to please update and then try again. I could not detect the problem yet, but the improvements in error handling might make it easier for me to find the cause.

Furthermore, there’s a new reset functionality – so you might wanna try do that as well to start over.

I’m considering this fixed for lack of response. Please reopen if necessary.