Missing permissions | Is it hacked?

  • Resolved Skrlance

    (@seanlance)


    5 years, 1 month ago

    Today my Google Analytics says You do not have access to the account, property, or view. Contact an Analytics administrator who has the Manage Users permission.

    I am the Administrator then who else is there? Does that mean its hacked?

    I cannot access the Dashboard now!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author chriscct7

    (@chriscct7)

    Hi there,
    Make sure if you have more than one Google account (like a personal Gmail and a Gsuites account at work) you are logged in as the right one (upper right corner tells you which one you’re using).

    The error “You do not have access to the account, …..contact an administrator” does not refer to your WordPress account, it’s referring to the person who is the administrator/owner of the Google Analytics property for your website (when they created it at analytics.google.com). You can be the administrator of the website but if someone else created the Google Analytics property you will not automatically be the administrator of that.

    You should check that using the right Google account you can log into analytics.google.com. If you have any issues with that you will want to contact Google as that is not related in any way to WordPress or any plugin on WordPress.

    Plugin Author chriscct7

    (@chriscct7)

    Also if you haven’t tried it yet you should also reauthorize the plugin. It might be as simple as Google invalidating the refresh token issued to your account.

    Thread Starter Skrlance

    (@seanlance)

    okay I am trying!

Viewing 3 replies - 1 through 3 (of 3 total)
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