• Resolved James

    (@james-feaver)


    Hi,

    I just updated to 8.0 on my staging site. In testing, I see in the checkout one of my enabled payment methods is not showing. In the WooCommerce payment settings I have:

    • My credit card provider
    • PayPal Standard
    • Direct bank transfer
    • Cheque payments

    But in the checkout the first one is not shown. It is definitely enabled. I will raise with the plugin provider too.

    Thanks,

    James

    • This topic was modified 1 year, 7 months ago by James.
Viewing 11 replies - 1 through 11 (of 11 total)
  • I had the same problem after upgrading to WooCommerce 8.0

    Hi @james-feaver and @cooktec!

    Sorry to hear the problem you’re facing about not showing the credit card payment method on the checkout page. In order to know more about this issue, could you please share with us the System Status Report of your site?

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Also, could you please let us know if you’re using the Blocks or standard (shortcode) checkout?

    Thank you!

    Thread Starter James

    (@james-feaver)

    Hi @alopezari,

    Thanks for the response. Status below.

    To definitively answer your question about checkouts, I checked by trying to edit the pages. On live (WP6.3 but WooCommerce 7.9.0) I use shortcodes for the checkout (and basket page). On staging (the one I have updated to 8.0.0), both use blocks. I don’t think I did anything differently for their creation. As any customization of these (my own plugin for custom fields / css) pre-dates any use of block on the sites, I might recreate these two pages on stage with shortcodes. I note when I tested 8.0.0 this morning both pages appear with a new layout (now I can see they are block-based) that will need me to add quite a lot of css (button colours, widths etc) and rewrite my own custom checkout fields plugin. Reverting to shortcodes would be the quick fix??

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    `
    Thread Starter James

    (@james-feaver)

    Just looked at the checkout in the block editor again and spotted “The following extension is incompatible with the block-based checkout” it then names the credit card gateway plugin. Reverting to shortcodes does seem a quick fix. Long term, moving to blocks looks good.

    Below is the status. I use just use shortcode, not customizing anything. Later today I recover my site to yesterday backup. Now it works fine! The WordPress is 6.3. The plugin, theme, and language package are all the newest version. I don’t know what’s going on. So strange.

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    Thread Starter James

    (@james-feaver)

    I reverted to WooCommerce v7.9.0 and all is well with my checkout / cart pages. These pages are using shortcodes. As soon as I install 8.0.0 or 8.0.1 these pages use blocks even if I do not edit the pages. How can I use 8.0.1 but with shortcut-based basket and cart pages please?

    Thread Starter James

    (@james-feaver)

    @cooktec – This WooCommerce page (Cart and Checkout Blocks: Status – WooCommerce) shows many payment gateways are incompatible with blocks so, like me you will need to revert your checkout (and cart?) from blocks to the shortcode based versions. It includes instructions. I will be trying again (following these instructions this time). I still think this option should have not been forced on us – breaking the ability to take payments by some gateways. Also poor communication WooCommerce.

    Saif

    (@babylon1999)

    Hello @james-feaver,

    Thank you for reaching out! ??

    I just updated to 8.0 on my staging site. In testing, I see in the checkout one of my enabled payment methods is not showing. In the WooCommerce payment settings I have:

    Can you please confirm if the checkout blocks were working with this payment gateway before version 8.0?

    As you’ve already pointed out, the WooCommerce checkout block doesn’t support all payment gateways. If the blocks were never compatible (even before), then please get in touch with the author of your payment gateway about this.

    You can share the following resources with them:

    Let us know if you have any other questions.

    Saif

    (@babylon1999)

    I understand you have the same problem @cooktec but we need to handle each request individually in the forums. :?)

    Please open your own thread and make sure to include the following:

    • Your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
    • Some screenshots that describe the issue. 
    • It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Thank you!

    Thread Starter James

    (@james-feaver)

    Hi @woo-hc,

    Thanks for the reply. You asked:

    Can you please confirm if the checkout blocks were working with this payment gateway before version?8.0?

    I was not using blocks for my checkout so can’t definitively answer your question. I am certain the payment gateway does not support blocks so, the answer is probably not.

    I’ll forward the payment gateway people the resources you listed – thanks.

    I use my own plugin to add custom fields and behaviours to the cart and checkout. These have a lot of decisions e.g. if the cart contains an event booking show these fields and add them to the customer and admin emails. As someone who runs my own business and does everything going. I managed to take code from the web and adapt it to my exact purposes. From what I see, I think I am going to struggle with blocks, so while they look better and give a better experience, any custom development needs to be fairly straightforward or I’ll have to stick with the conventional cart / checkout.

    James

    Saif

    (@babylon1999)

    From what I see, I think I am going to struggle with blocks, so while they look better and give a better experience, any custom development needs to be fairly straightforward or I’ll have to stick with the conventional cart / checkout.

    Blocks are definitely the future, hopefully, your payment gateway can support it soon. :?)

    You can also check out other payment gateway options that are supported by blocks at https://woocommerce.com/document/cart-checkout-blocks-support-status/.

    Since the cause of the issue is not clear I’ll be marking the thread as solved. If you have any other questions, feel free to keep replying or create a new thread from here.

    Cheers!

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘V8.0.0 update – Missing Payment Method’ is closed to new replies.