Missing order number

  • Resolved jbalazs8178

    (@jbalazs8178)


    2 years, 8 months ago

    I have a missing order that actually went all the way through the PayPal process, so we received the payment. But the order is absolutely nowhere to be found. I’m reaching out to you on the advice from Woocommerce tech support, since they can’t find anything wrong on there end.

    When I try to click on the link in the New Order email, it sends me to this:

    https://www.fanemb.com/keystonewrestling/wp-admin/post.php?post=3263&action=edit

    it basically tells me that the order doesn’t exist, but it had to of since we recieved payment for it and I got this “New Order” email. Luckily my boss can get around not having the actual order to mark completed this time, but I’m wondering why this happened, and is it in any relation to your plugin. Let me know what information you may need to check this out.

    The site is:

    https://www.fanemb.com/keystonewrestling/

    The page I need help with: [log in to see the link]

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  • Thread Starter jbalazs8178

    (@jbalazs8178)

    Bu the way the order should be “[Order #KS4064] (July 12, 2022)”

    Plugin Author ronyp

    (@ronyp)

    Hello @jbalazs8178

    Thank you for reaching us. Could you please let me know which modules you are using from our plugin? Also kindly please export the current settings of the booster modules and share them here with me.

    Kind Regards,
    Rony P – Support Team

Viewing 2 replies - 1 through 2 (of 2 total)
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