MISSING ORDER LOST- DELETED

Hi there @marchajj ??

Welcome to WooCommerce Support. I’d be happy to help you with this.

Dear team kindly note yesterday i had this order in my backend 64333 and i created it manually from backend and all was good: https://prnt.sc/CTgthUUEAwnj the today im checking the order and its lost its permanently deleted by user system: https://prnt.sc/zXUrNDU7ZmZE https://prnt.sc/pQZXJfSklXj3 and we have BIG ISSUE now and we want to know who deleted the order from the backend? please can someone help? this is so dangerous risky and critical to know. who is the user system that deleted this order please!!! and how can i restore it back?

From what I gather, the (repeat?) order with #64333 was placed, then an administrator account opened it, before user system deleted it.

As a first step, feel free to get in touch with the user activity log/audit tool’s support channel, in use at your site, for further details about user system.

Furthermore, I’d recommend reaching out to the site’s hosting provider about restoring from a site’s backup.

For future reference, I’d recommend?Jetpack VaultPress Backup, as a backup solution. Say goodbye to backup hassles and hello to unmatched data protection. Real-time backups save every sale, and one-click restores get you back online quickly. Plus, we now offer a 14-day free trial!

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.