Missing numbers and mismatched products

Hi @organikbesin,

I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

Once you do that, you can paste the Gist link here in your reply.

I am sharing

https://gist.github.com/ceyhunme/895db8bceea8fe4f829b0799eca26072

Regards

Hi @organikbesin ,

Thanks for sharing the system status report.

I can see that you have two Facebook-related plugins:

WooCommerce i?in Facebook: (Facebook) – 2.6.9
WordPress i?in Facebook: (Facebook) – 3.0.6

As both plugins have similar functionality, I recommend deactivating the “WordPress i?in Facebook: (Facebook) – 3.0.6” plugin and also these two plugins should be deactivated as they also share Facebook functionality:

PixelYourSite: (PixelYourSite) – 8.2.15
WooCommerce – Instagram Shopping Feeds: (itgalaxycompany) – 1.0.0

Once all of these plugins are deactivated, disconnect our Facebook for WooCommerce extension and try to configure it again.

Let us know how it goes this time and if you see any error messages during the setup.

Thank you ??

Hi again,

I did what you said. I deactivated the plugins. I disconnected and reconnected. You can see the details in the video. However, not changed.

https://streamable.com/xh5sfo

Regards.

Thanks @organikbesin for getting back.

We appreciate the video and the tests that you’ve done so far here.

I can see that the page, pixel, business manager account, etc are still not selected after going through the setup process.

Just to check on three things:

* Could you confirm that you’re the owner of the page that you’re trying to connect to?

Link to image: https://d.pr/i/yNyw2I

* Could you also confirm that all the assets that you’re connecting to are owned by the same business?

* Lastly, could you try doing the setup again like my colleague mentioned above, but this time around, while in a conflict test mode. That is, disconnect Facebook for WooCommerce and try to set it up again, while you’ve switched your theme to Twenty Twenty One or Storefront, and you’ve disabled all other plugins apart from WooCommerce and Facebook for WooCommerce?

Sidenote: We recommend unchecking Instagram Shopping when setting up Facebook for WooCommerce.

Link to image: https://d.pr/i/dArtUi

Kindly let us know how it goes.
Thanks.

Hi,

* Could you confirm that you’re the owner of the page that you’re trying to connect to?

Yes. I choose the right options. I am fully authorized in all of these accounts.

* Could you also confirm that all the assets that you’re connecting to are owned by the same business?

Yes.

* Lastly, could you try doing the setup again like my colleague mentioned above, but this time around, while in a conflict test mode. That is, disconnect Facebook for WooCommerce and try to set it up again, while you’ve switched your theme to Twenty Twenty One or Storefront, and you’ve disabled all other plugins apart from WooCommerce and Facebook for WooCommerce?

I opened the troubleshooting mode. I installed the default theme and only activated woocommerce and Facebook for WooCommerce. but unfortunately the situation has not changed.

Also, I unchecked shopping for instagram.

Quite interesting. All steps are happening. The accesses given in my business account are visible, but the products does not match because the business numbers are not displayed. But it says it matches.

Hello @organikbesin ,

The accesses given in my business account are visible, but the products does not match because the business numbers are not displayed. But it says it matches.

Hmm, this is quite interesting.

Can you please check if the Facebook-related information is avaialbe when you visit this options page: https://your-domain.com/wp-admin/options.php

You can find all of your Facebook data saved using meta key that starts with “wc_facebook_”

Check if wc_facebook_business_manager_id is there and if that matches with your Facebook business ID. Here is how to find your Facebook business ID.

If you see that none of the Facebook fields are filled with data, please enable “debug” log from wp-admin > Marketing > Facebook > Connection

Link to image: https://d.pr/i/MpO0eT

Try to disconnect and connect again. Check the logs under WooCommerce > Status > Logs page and share the log with us.

Hi again,

I did what you said but no change. you can see from the video.
https://streamable.com/s7qmbh

I am sharing the log file
https://gist.githubusercontent.com/ceyhunme/1401ae6463adae4b2ef81cfce9c68736/raw/e0355da854caafd239551e8d83d540e42353a0da/gistfile1.txt

Best Regards.

Hey @organikbesin, it looks like you have shared a page, rather than the contents of a log. As such, it’s very difficult to read. Can you please copy only the contents of the log @rur165 recommended, and leave another reply with a link to it?

I went to the page as you said. This is the result of the log. You can see from the picture.
Woocommerce – status – logs

https://ibb.co/jzd5qzY

If I give the login information of my staging site, can you check? it gets faster.

Hi there!

I wasn’t able to find something specific on your site from the screenshot that you shared.

It seems that we will need to move to a ticket for investigating it further. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include the following when creating the ticket:

* A link to this forum thread, so that we can keep track of what’s already been done.
* Full logs. You can copy/paste or share a txt file with the logs.
* System Status Report. You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.

We will be able to help you further there.`

I opened a ticket to the place you mentioned.

Hi there,

Thank you! In this case, we are setting this topic as resolved from the forums and we will get back to you directly from the ticket with more details.