Missing Media Folders

  • Resolved redrockbob

    (@redrockbob)


    3 years, 9 months ago

    I have a singe license for FileBird 4 (PRO) (Version 4.4). I believed it would work on my website as well as any development sites on my PC (localhost).
    I took a backup copy of my website using UpdraftPlus.
    Using a fresh wordpress install on my local machine (PC, XAMPP) I restored the site on my local machine.
    The process worked well. The database tables had the wordpress default prefix (wp_) and not those on my hosted site (bluehost).
    My home page and other pages look fine. The associated images are displaying as expected.
    WHAT ISN’T WORKING is the display of folders in the media library. It displays ‘Loading …’ with a loading icon.
    I have not found a way to reenter my license on the localhost.
    Please help.

    Thanks in advance,

    Bob

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  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @redrockbob ,

    Thanks for using FileBird PRO and I’m sorry to hear about this issue!
    Since you are using PRO, you will get exclusive technical support access by contacting our developers via the ticket platform here:

    https://ninja.ticksy.com/

    Thank you.

    Kind regards,
    -Bruce-

Viewing 1 replies (of 1 total)
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