Missing Jetpack Site stats after reconnecting

  • Resolved tacticalreviewsblog

    (@tacticalreviewsblog)


    4 years, 1 month ago

    Hi, please help. I found a similar thread for this, but it didn’t have anything that would help me.

    I found a message on site health telling me I had a critical issue and needed to reconnect to jetpack. I duly did this and now have no stats at all, a complete reset.

    I have changed nameservers since setting up the site and do use Cloudflare’s basic service, but this should not affect the historical stats for the site.

    Please help.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @tacticalreviewsblog,

    Can you please contact us at the form I’ve linked here? Make sure to link this thread in your ticket, and write to us from the email address you use on your WordPress.com account, so we can verify your ownership of these sites.

    We’ll see about tracking down those historical stats. ??

    Thanks!

    Thread Starter tacticalreviewsblog

    (@tacticalreviewsblog)

    Oh, and not to mention all my email subscribers have been wiped out. Which makes me wonder what else has gone missing.

    Thread Starter tacticalreviewsblog

    (@tacticalreviewsblog)

    Hi @jenhooks Thanks, and oops, I might not have done that quite right. I got an email to my proper account email address, so should I reply to that to confirm. Sorry, first time things have gone wrong like this, but it is a biggy with data for me going back to 2016 missing.

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @tacticalreviewsblog, not to worry.

    Stats, subscribers, and Jetpack settings are all tied to a blog_ID that is stored in our system, so these things aren’t gone, they’re just temporary lost from home right now. ??

    We’ll follow up with you once we get the email from the administrator email address on the WordPress.com account you connected to Jetpack.

    Thanks!

    Thread Starter tacticalreviewsblog

    (@tacticalreviewsblog)

    Hi @jenhooks I’ve sent an email from the admin email address (as a reply to the ticket email) I hope that is sufficient?

    Does this mean that if I were to change nameservers again (or something else) the same sort of issue will arise?

    Thread Starter tacticalreviewsblog

    (@tacticalreviewsblog)

    I’ve realised that actually the affected website had no changes made to the nameservers. Only normal plugin updates.

    Thread Starter tacticalreviewsblog

    (@tacticalreviewsblog)

    Hi @jenhooks not sure if you can help. I logged a ticket, and emailed a reply to it, but can’t find any way to view it or check on the progress. I’m worried it has gone astray. All the time this issue is in effect, I am losing stats (I assume once the correct stats history is restored, any logged in the mean time will be lost and not added onto the correct stats?

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @tacticalreviewsblog,

    I found your ticket in our system and adjusted the priority on it. We’ll be in touch as soon as possible!

Viewing 8 replies - 1 through 8 (of 8 total)
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