Missing item yields 502 error

Hello,

As I see it is the standard behavior of your theme to show 502 error for products search when nothing is found.
AWS plugin doesn’t change any standard search behavior, its just add its search results to the existing layout of your theme.

For example, please visit https://dev-akg.pte6eqsy-liquidwebsites.com/?s=frog&post_type=product
This page must display standard search results. Not AWS plugin search results ( there is no type_aws=true in the URL ). But we see 502 error here too.

So looks like the problem here is caused by your theme or one of plugins that is installed on your site.

Regards

Actually, that’s not correct. I disabled Advanced Woo Search and put a regular search box in the footer (left-most widget). When you search there for an item not in the site, it displays ‘no results’ as it should.

https://dev-akg.pte6eqsy-liquidwebsites.com/?s=frog

So this problem is related to Advanced Woo Search – that’s the only plugin I disabled.

What next?

https://dev-akg.pte6eqsy-liquidwebsites.com/?s=frog is search results for your blog posts.
WooCommerce search results has link https://dev-akg.pte6eqsy-liquidwebsites.com/?s=frog&post_type=product ( note post_type=product in the end ).
And here you can see that error

What *should* I be seeing for AWS search results if there is no product?

Well the same as you see on page https://dev-akg.pte6eqsy-liquidwebsites.com/?s=frog
Not only for AWS search results but and for any standard WooCommerce products search. For now this search works wrong on your website.

Disabling all plugins (except WooCommerce and Advanced Woo Search) still leaves the 502 error for a non-existent product. Changing themes also leaves the 502 error. But the other search plugin I tried yesterday behaves normally and shows the ‘nothing found’ page as expected, so we’ll have to switch search plugins. Advanced Woo Search was working great on the live version of this site for probably a few years, but not anymore.

Hi!

I’ve the exact same issue! The normal theme search function works fine, but Advanced Woo Search returns a 502 when the Advanced Woo Search doesn’t find any products.

I went through everything with my hosting (WPengine) and the agree: it’s an issue in the plugin, not the theme nor other plugins. So: what now? Because I love the plugin, but it doesn’t work properly.

Hope to hear from you!

David

I don’t believe it to be a ADVANCED WOO SEARCH plugin issue at all. We have an enterprise server w/ multiple site installs at WPE. We’re seeing this SAME issue but we do NOT have AWS installed at all. We’re simply using a search form w/ two input fields – one to set up search and two to restrict to post type=product.

WITHOUT the 2nd parameter, if item can’t be found, it sez so w/ a item not found page. WITH the 2nd restriction, if it cant find a product w/ that name, description or tag, it immediately gets a WPE 502 ‘processs taking too long’ error. WPE is saying its accessing memory it shouldn’t and creating a segfault. They’ve suggested a plugin conflict, but this is NOT AWS, not any plugin, just a simple search form. One that degrades/fails acceptably W/O the 2nd parameter, but is getting hijacked by WPE’s rogue application security routines when the 2nd parameter is deployed.

I haven’t found a fix yet either.