Missing item name in PayPal transation

  • Resolved knurgb

    (@knurgb)


    5 years, 11 months ago

    Hi,
    As in title, all works fine except there is missing transaction title in paypal so the field is blank.
    Anyone has similar issue?
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    There are quite a few reasons WooCommerce would not send item details to PayPal.

    The PayPal gateway passes individual line items to PayPal (product name, price and quantity) unless:

    Your prices are defined as including tax
    You have more than nine line items, including shipping – PayPal only supports nine items.

    This is to prevent rounding errors and to ensure correct totals are charged. When line items are not sent, the items are grouped and named ‘Order #x’.

    Let us know if this is not the case for you!

    Thread Starter knurgb

    (@knurgb)

    the title is simply missing, a blank in my case.
    is line item same as product? i have only one product, there is never more.

    i use also tax calculation and it is added to overall price. in such case how can I make paypal still have a title for payment?

    Thread Starter knurgb

    (@knurgb)

    can anyone advise how to fingure out where problem is ?
    thanks…

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @knurgb were you able to find a solution to your issue?

    Hi @knurgb,

    We have not heard back from you in a while, so I am going to go ahead and close this thread. If you are still experiencing issues please open a new thread and let us know.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Missing item name in PayPal transation’ is closed to new replies.