Missing InitiateCheckout value parameter?

  • Resolved kattouf

    (@kattouf)


    3 years, 11 months ago

    Hello,

    When running a Test Event through FB i get this when i visit the checkoutpage.

    Missing InitiateCheckout value parameter
    ISSUE
    One or more of your InitiateCheckout events is missing a value parameter. This may affect your ability to see return on ad spend calculations.
    SOLUTION
    Open your website’s source code. Locate the InitiateCheckout event(s) and update the event code snippet. The value field must contain a decimal number greater than zero, and may not include letters, special characters, currency symbols or commas.

    But the Pixel Helper does show it:

    InitiateCheckout

    CUSTOM PARAMETERS SENT
    content_type: product
    content_category: gluten free bread
    pluginVersion: 2.2.0
    num_items: 3
    currency: USD
    value: 104.97
    content_name: [“Sourdough”]
    content_ids: [“sk-S O U R D O U G H_16”]
    version: 4.7.1
    contents: Show
    source: woocommerce

    Maybe related to being just a test?

    thanks

    /J

    • This topic was modified 3 years, 11 months ago by kattouf.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @kattouf

    If the error is specific to the website’s code, then you’ll likely want to review the System Status report to see if the active theme has template overrides or if a plugin could be causing the issue.

    Try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce and Facebook for WooCommerce to see if this resolves the problem.

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Thread Starter kattouf

    (@kattouf)

    Thanks, pixel issue above seems working.

    My main issue is that in diagnostics in Fb i see these:

    AddToCart Event missing some deduplication parameters

    InitiateCheckout Event missing some deduplication parameters

    Just appeared last week.

    Can’t figure it out.
    Would Disabling Cart Fragments affect this plugin? I had it on but stopped it to see if it helps.

    /J

    • This reply was modified 3 years, 11 months ago by kattouf.
Viewing 2 replies - 1 through 2 (of 2 total)
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