Missing images in order emails

Hello Jairo Ochoa,

Thank you for contacting WooCommerce support.

I understand the issue you are facing with product images in order emails. One image appears correctly, while the other shows as a missing image.

Please share a screenshot of the email displaying this issue. You can upload it to Snipboard and share the link here. This will help me identify the cause and suggest a solution.

Additionally, share your site’s System Status Report with me.
You can paste it into https://pastebin.com and share the link here.

Once I have more information, I will be in a better position to assist you further.

Best regards.

Hi @doublezed2

• https://snipboard.io/7eLs9t.jpg (webmail)
• https://snipboard.io/vGXw18.jpg (Apple mail)

Is it secure to share System Status Report ?
Plugins list and other stuff would be shared to anyone

Thanks

Hello Jairo Ochoa,

Thank you for your reply.

I reviewed the screenshots of the email and noticed that this is not a default WooCommerce email template. This template might be managed by your theme or a plugin.

To confirm this, could you switch to a default theme like Twenty Twenty-Four, place a new order and mark it complete?

Regarding your question about posting the report, you are correct, this is a public forum and everything is visible publicly here. We do not have any other means of sharing information. If you like, you can use quickforget.com to share the report.

Looking forward to your response. ??

It’s the default new mail template.
WooCommerce > Settings > Advanced > Advanced
/wp-admin/admin.php?page=wc-settings&tab=advanced&section=features

Hi there!

By default, WooCommerce does not include product images in the order confirmation email. The email only displays the product name, quantity, price, and subtotal in the order details section. To assist you further, could you please share the system status report?

You can use https://pastebin.com/ or https://gist.github.com/ to generate a link and share it here.

Once we have more information, we’ll be able to assist you further.

Hi,

Really? I cannot understand.
Have you really followed the steps I have shared to you ?
You would find this option:
Email improvements [x]?Enable modern email design and live preview for transactional emails

Here you have the official introduction to new mail design.
https://developer.woocommerce.com/2025/02/25/woocommerce-9-7-smarter-shipping-displays-and-faster-performance/#h-modernized-email-styling-beta

Hi @jairoochoa ,

I understand you’re running into some issues while using the beta Email Improvements feature. Since this is still an experimental feature under Call for Testing, it’s possible that it could cause unexpected issues, as it hasn’t been officially released yet.

I also checked the discussion for this feature but didn’t find any known issues similar to yours: https://github.com/woocommerce/woocommerce/discussions/54779

Have you had a chance to test if the issue still happens when the feature is deactivated? Also, are you modifying your default WooCommerce emails using custom code or your theme? You can check for email template overrides by going to WooCommerce > Status > System Report > Templates.

To better understand your setup, could you share your System Status Report? That will give us more insight into what might be happening.

Let me know what you find, and I’d be happy to help further!

Hi @jonayedhosen

Thanks for let me know it. I wasn’t aware that new email templates were in beta version. Only the New product editor says (Beta). — I mean here in this settings page: /wp-admin/admin.php?page=wc-settings&tab=advanced&section=features —

If I switch to the old email template there is no bug because this template does not include images.

Yes, I modify the email but not creating a new template. Just with a hook. I have developed a plugin to issue electronic invoices and the invoice download link is included in the email. But all the tests I’ve made were without any invoice issued yet, so nothing is added to the email.

How to System Status Report in a safe way? A public page does not look a good place to do it.

Regards

Hi @jairoochoa

Thanks for the update!

It looks like the issue lies with enabling the feature. If privacy is a concern, you can use QuickForget to post information here. It will still be public but will automatically be removed after a set time.