Missing GTM in Order Received Page

  • Resolved laje87

    (@laje87)


    4 weeks ago

    Hi, I have a problem with a site of one of my clients. I use Complianz together with a plugin for the creation of the ecommerce tracking data layer. I followed the guide to integrate, excluding the plugin on Complianz and not using the Plugin as a source of the GTM. So at the moment Complianz manages the GTM.

    Now everything is fine until the moment of payment. When you open the order-received page in Preview mode of Tag Manager, the page is not seen and the data layer of the sale is not activated. It is as if, after clicking ‘pay’ nothing exists anymore.

    What could be the problem?

Viewing 1 replies (of 1 total)
  • Plugin Support antoiub

    (@antoiub)

    Hello @laje87 ,

    Thank you for reaching out.

    Could you please share your site URL so we can also check it on Tag Manager? Additionally, a video via loom.com demonstrating the issue would help us better understand what’s happening.

    Just to confirm, are you using GTM4WP with the WooCommerce integration?

    Thanks in advance, looking forward to hearing from you.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.