Missing form submissions

  • Resolved cag8f

    (@cag8f)


    6 years, 2 months ago

    Hello. I have used the Contact Form 7 plugin to add a simple contact form to my home page, and I am using your plugin to ensure those submissions are sent via a valid SMTP server. Several people across the world have carried out several tests of the form, and each has been delivered to the email account in-question, without issue.
    But last month, Google Analytics reported that this form was submitted 12 times, yet I didn’t receive a single email about any of them. Might your plugin have any tools to help me troubleshoot this issue? For example, are these spurious/spammy submissions that I can ignore? Or are they valid submissions that I need to track down and respond to?

    * Unfortunately I myself do not have access to the Google Analytics account. It is managed by our SEO manager. He *should* answer any questions I have for him, but lately he’s been more and more reluctant to do so.

    * The site is live, but doesn’t have much traffic yet because we haven’t finished adding the bulk of the content, nor have we started any social media push. So these 12 inquiries are a bit curious/unexpected.

    * I have checked my email’s spam folder, but it is empty.

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Slava Abakumov

    (@slaffik)

    Hi,

    GA most likely reported you the click of a Send button, not the actual form submission. I suspect that CF7 antispam prevented the form from being submitted. Perhaps you have Captcha or something like that. You can track form submission more reliably by redirecting users after submission to a certain hidden page and track with GA everyone that comes from your form page to this “thank-you” page.

    WP Mail SMTP doesn’t have any tools to track form submissions, as it’s not its goal and mission. The plugin just ensures emails are sent using mailer you selected in its settings.

    Thread Starter cag8f

    (@cag8f)

    >> Perhaps you have Captcha or something like that.

    We do not have any captcha implemented on the form. In light of that, is it still possible that GA reported the click of a Send button? I guess I’ll need to ask my SEO manager exactly how he’s defined a ‘goal’ in this case–would you agree?

    >> You can track form submission more reliably by redirecting users after submission to a certain hidden page and track with GA everyone that comes from your form page to this “thank-you” page.

    Yes indeed, thanks for that. I’ll discuss that with the team. That obviously has its trade-offs in terms of UX.

    >> WP Mail SMTP doesn’t have any tools to track form submissions, as it’s not its goal and mission. The plugin just ensures emails are sent using mailer you selected in its settings.

    OK I figured that, but thanks for confirming. I may reach out to CF7 support to see if they have any ideas.

    Plugin Author Slava Abakumov

    (@slaffik)

    1) Yes, it is possible.
    2) Sure, but can be achieved even without redirection. For example, set the goal in GA to see a “success message” after form submission.

    Thread Starter cag8f

    (@cag8f)

    OK thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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