Missing font files

We are aware they don’t work in Internet Explorer but should default to a font that works. Could you tell me which version of IE you are using or other browser where it’s not working so I can try to reproduce the problem? If you are able to respond with a screenshot (any sensitive data removed) that shows the problem would be very helpful too.

-Kerry

Hi Kerry

I am using Firefox developer edition v61.0b11 (64-bit) (screenshot)

Here is a screenshot of the issue itself (screenshot)

It looks like the .woff files are getting 404 errors (screenshot of Network tab)

Cheers
Greg

Thanks Greg for all that info. The dev I need to talk to is out until Monday so it may take me a few days to get an answer for you but I’ll post here again when I get an update.

Hi Greg,
I heard back on this issue. The filenames for those fonts should be there. We noticed there’s also a jetpack.woff getting a 404 which is not one of our files. We think there might be something causing a problem with the full path to the files. You should be able to see what the full path is by hovering over the filename in the list that shows the 404s or by right-clicking and choosing “Copy URL”. In our css/ directory, the css files use a relative path like url(../fonts/filename.woff). Our best guess right now is that the browser version is somehow misinterpreting the full path or maybe another plugin is combining the css files without fixing relative paths.

Hi Kerry

I have been looking into things further from this end.

The files are all there and in the correct folders.

It seems the issue is with the web server – we run our sites on IIS7.5. It seems IIS does not have .woff set up as a MIME type as standard. I have now added this and the font is showing correctly.

Thanks for your help.
Greg