Missing fields from API

Hi Danilo,

Floor area – We don’t have a field for this by default in Property Hive. You would need to:

a) Create a custom field using our Template Assistant add on (https://docs.wp-property-hive.com/add-ons/template-assistant/custom-fields/)
b) Add a snippet like so to import this field from Alto accordingly: https://gist.github.com/propertyhive/ada71d8dcb6c9f6af344e75ac10a1985

Property type – I suspect your mappings haven’t been setup in the import settings. See the section in this troubleshooting doc about property types etc not getting set:

https://docs.wp-property-hive.com/add-ons/property-import/troubleshooting/

Agent/Negotiator – Although this field might be present in Vebra, I can’t see that we get this field in the data. If you go into a property record in Property Hive and click ‘Show Import Data’ you’ll see the information we receive from Alto, and I don’t think negotiator is in there. If Vebra can provide the data we’ll gladly look to support it.

Hope that helps,
Steve

Hi there,

I work with Danilo. We can’t find the “Show Import Data” button that you mention. Please can you explain where we find this.

Thanks,
Phil

Good morning,

Can you confirm the version of the import add on being used? This feature was added in version 1.2.14.

If you’re running this version or later, you should see the ‘Show Import Data’ link at the top of a property record in WordPress.

Thanks,
Steve

Hello Steve,

We are using 1.2.87 version of the import add-on.
Also, floor area is not working, we added a custom field and code snippet to the functions.php as you suggested but there is an error in the import log I noticed:

20:01:10 20th April 2022 - Getting all properties for initial population
20:01:26 20th April 2022 - Parsing properties
20:01:26 20th April 2022 - Starting import
20:01:26 20th April 2022 - Beginning to loop through 154 properties
20:01:26 20th April 2022 - AGENT_REF: 31002850 - Importing property 1 with reference 31002850
20:01:26 20th April 2022 - AGENT_REF: 31002850 - This property has been imported before. Updating it
20:01:26 20th April 2022 - AGENT_REF: 31002850 - Successfully updated post. The post ID is 3228
20:01:27 20th April 2022 - AGENT_REF: 31002850 - Imported 3 photo URLs
20:01:27 20th April 2022 - AGENT_REF: 31002850 - Imported 1 floorplan URLs
20:01:27 20th April 2022 - AGENT_REF: 31002850 - Imported 1 brochure URLs
20:01:27 20th April 2022 - AGENT_REF: 31002850 - Imported 0 EPC URLs
20:01:27 20th April 2022 - AGENT_REF: 31002850 - Imported 0 virtual tours
20:01:27 20th April 2022 - Error:Uncaught Exception: Serialization of 'SimpleXMLElement' is not allowed in /nas/content/live/111111111/wp-includes/functions.php:617
Stack trace:
#0 /nas/content/live/111111111/wp-includes/functions.php(617): serialize(Object(SimpleXMLElement))

@propertyhive

Any info on this one?
The floor Area not working…

Thanks for confirming version number. You should then see ‘Show Import Data’ when you go into a property record.

Re floor area, I’ve updated the snippet to a) check the XML node is set and b) cast it to a string:

https://gist.github.com/propertyhive/ada71d8dcb6c9f6af344e75ac10a1985

As per the comment in the snippet, you might need to check the field name. If still not working please send me a copy of the XML shown under ‘Show Import Data’ and I’ll look through it to see if I can work out the field name.

Thanks,
Steve

Hi Steve,

This is Maria, I work with Danilo too.

We were able to make the floor area work using the snippet you provided, but altering ‘min’ to ‘max’, just FYI.

Re. Negotiators

I contacted Alto, and this is their reply:
One option would be to use the User #1 field or User #2 field as these are uploaded, you’ll need to check with Property Hive if they map these fields thou.

We’ve added dummy data to both fields and it’s coming through, here’s a screenshot: https://prnt.sc/cQif_Vlser20

How can we make it work? Add email address of Negotiatior as User1 and have the same WordPress user email?

Many thanks,
Maria

Hi Maria,

If you use userfield1 and enter the full negotiator name as it exists in WordPress, you should then be able to use a snippet like so:

https://gist.github.com/propertyhive/0e62c646130d72717b649ffc77907bda

Thanks,
Steve

@propertyhive

Sorry but this does not work.
This is from Alto ( https://prnt.sc/oAzSfgVKHX7z )
As you can see both Floor Area and Negotiator have been added.

Now in the property, we cannot see the Property Hive Contact that we have created and also the floor area:

Here comes our contact in users ( https://prnt.sc/lNnIHpKQBdym )
This is an available selection in property ( https://prnt.sc/kuubeo8kpeX5 )
As you can see, it lists only admins, not the “property hive contact” role

Then, the same for the floor area: https://prnt.sc/zwB6jKgaYnpS

To be sure we added the codes you have provided us, here comes a screenshot of the functions.php https://prnt.sc/SLkXuW4WFZXf

@propertyhive

Updated all users to be admins as they can be added to Property, but the script does not work. Figured out that username has been added in Alto User#1 field while in the script provided it was display_name.

So I fixed that display_name to user_login (which returns a WordPress username) but still cannot make it work.

https://prnt.sc/lc1mxctvBi5Q

Can you check this and finally help us solve the issue because we are waiting for too long to solve it and the stuff you are giving us are not doing the work as intended.

@propertyhive

Solved it by checking all the options in foreach, display name, username, email