Missing ecommerce data

Hi there,

> View Standard View is configured for Ecommerce, but no recent transaction data is being received. Your site may not be tagged for Ecommerce.

That error usually happens because either:

* The ecommerce tracking code (analytics.js, gtag.js) to your site or app is missing. I
* Or you need to enable ecommerce reporting for the view.

For reference: https://support.google.com/analytics/answer/1037063?hl=en

Is both active and present?

Kind regards,

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Kind regards,

Hi Con,

Yes both

The ecommerce tracking code (analytics.js) and ecommerce reporting for the view is enabled.

Hope this is helpful

Best,
Mel

Hi there,

If you would like to test the tracking and make sure it’s sending over the correct data to Google, you can use the Google Tag Assistant tool for Chrome.

To learn more about this, please refer to the “Testing Analytics” section at https://docs.woocommerce.com/document/google-analytics-integration/#section-4
Here is an article you can read to learn more about checking your tag setup.
https://support.google.com/analytics/answer/1008083?hl=en

Hi @melwp

Also, in order for Google Analytics to track purchases on your site, including data like revenue, tax, refunds, and shipping, it requires a payment gateway that redirects to the thank you/order received page after payment.

Test using Stripe, PayPal powered by Braintree, PayPal Express Checkout,or Square.

Also, try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce and Google Analytics to see if this resolves the problem.

If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

Here is a link that better outlines that process:

https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

We haven’t heard back from you in a week so if you still have issues after taking these steps, please submit a support request at WooCommerce.com so we can obtain more information about the site’s enviroment.