MIssing Data in Analytics

Hi @kraken85

For some unknown reason, woocommerce analytics in my site is no longer showing data from July 2023. I have tried clearing analytic cache, increasing memory limit to 3078 and reimporting data back via the analytics settings but it is still stuck at importing customers stage after initialization.

All plugins and WP are updated to the latest versions

From what I understand, you’re facing an issue with your WooCommerce analytics not displaying data from July 2023. You’ve taken some great steps already, like clearing the analytics cache, increasing the memory limit to 3078, and trying to reimport the data. But it seems to be stuck during the customer import stage, despite having all your plugins and WP updated to the latest versions.

Let’s try a few more steps to address this:

1. Verify your PHP version: WooCommerce suggests using PHP 7.4 or higher.
2. Try a default theme: Theme conflicts can sometimes cause problems. Try switching to a default theme like Storefront to see if the issue persists.
3. Deactivate other plugins: Another plugin might be causing a conflict. Try deactivating all other plugins except WooCommerce and see if the problem continues.

Here’s a handy guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts

?? Just a quick reminder: Before you make any changes, we strongly recommend that you create a backup of your full site and database. This is a crucial step to ensure that in case anything goes wrong, you can easily restore your site to its previous, functioning state.

If none of these steps work, could you please share your site’s System Status with us? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!