Missing data after import

Hi @besky,

Thank you for reaching out to us.

Could you share a sample CSV file so that we can check it? You can share the CSV file by uploading it to Google Drive or?WeTransfer or any similar service and sharing the link with us.

Hi,

Here is the file : https://file.io/7vH0iCnpjVel

Thank for your help.

Hi @besky,

Upon reviewing the import CSV file you provided, it appears that certain default fields necessary for tax information are missing. Specifically, the fields “tax_items,” tax data present in the “line_item” field and “shipping_items” are not present in the import file.

You may try importing again after adding these required fields to the import file. You can refer to our  Sample CSV file here for the correct structure.

Hi,

In your example, the “shipping_items” is :

items:Batman Toy × 1|positionen:|method_id:flat_rate|taxes:a:1:{s:5:”total”;a:1:{i:3;s:1:”1″;}}

But we have no docs about what are these datas! Can you details them?

What datas are mandatory?

Moreover, I find your documentation very lite. It will be a good thing to add some informations.

Thank for your reply!

Hi @besky,

The “shipping_items” field is not mandatory for importing orders, but it contains details related to shipping. The data in this field is formatted as follows:

items:product name × quantity | method_id:method type | taxes:

Here’s a breakdown of the components:

• items: Product name and quantity.
• method_id: Shipping method type (e.g., flat_rate).
• taxes: Tax details (in serialized format).

We appreciate your feedback regarding the documentation and understand the importance of providing more information. We will work on enhancing the documentation to offer better clarity on the various fields and their details.