Missing Dashborad, have admin bar

  • Hi team…
    I have an issue with a client’s site. They are able to logon through wp-admin but they never get the dashboard. The black admin bar is at the top but no dashboard.

    At first I thought it sounded like they had lost admin rights but I checked the wp_capabilities row and they are listed as a:1:{s:13″administrator”; b1;}

    I replaced the wordpress core files to see if that would help but it didn’t I don’t know what else to do. can anyone assist please

Viewing 6 replies - 1 through 6 (of 6 total)

  • Here are some things you could try:

    • As always, backup.
    • Disable all plugins by renaming the plugins directory. If this works then a plugin is causing the issue
    • Alternatively, create a new admin user via the database or using a plugin/PHP script like the following one: https://wpscholar.com/blog/add-wordpress-admin-user-via-php/
    • Temporarily zip/compress the active theme directory and delete the unzipped directory to disable the theme
    • Just to be safe, scan the site on https://sitecheck.sucuri.net/
    Thread Starter cutrano

    (@cutrano)

    Unfortunately none of this works. Thanks though Nigel.

    Someone has to have experienced this problem before.

    I’m stumped. Just shooting in the dark now.

    Are there any php files inside the wp-content directory. “they’ll be at the same level as the plugins and themes directory. are there any other files inside the mu-plugins directory (besides the one you created which should be deleted).

    Edit: Also verify that in the root directory in the file wp-config.php WP_DEBUG is set to true.

    Thread Starter cutrano

    (@cutrano)

    I’m stumped too…

    All said and done this is what I’ve done with no results

    Verified administrator role in wp_capabilities
    Restored db and pointed to restored DB
    Restored WP Admin and WP Includes
    Set a different them in Database
    Renamed plugins folder (to disable)
    Enabled DEBUG…disabled plugins that had notices

    It’s like it just redirects me after /wp-admin logon to the website homepage with the admin bar at the top and NO options to do anything

    In the above list, you did not mention creating a new admin user.

    Edit: Please also confirm that user_id in wp_user_meta matches the user_id in wp_users. Screenshots showing the above two as well as wp_capabilities would be helpful. You may block out private information.

    Thread Starter cutrano

    (@cutrano)

    I created a new admin user as well.

    ActuallY I just finished a complete restore of the system from a few weeks ago. I got the dashboard back for the client.

    They are running twenty ten theme I told them to upgrade the last time I worked on the site but they haven’t and well….you know the rest.

    Thanks for hanging in there with me Nigel…

    Glad this one ended…I hate chasing stuff like this.

    Take care my friend ??

Viewing 6 replies - 1 through 6 (of 6 total)
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