Missing Credit Card Option

  • Resolved kattouf

    (@kattouf)


    3 years, 4 months ago

    Hello,

    Just ‘upgraded’ from paypal checkout plugin.

    The black option to pay with credit card is missing. Only have one gold paypal button.

    Is that normal?

    thanks

    /J

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter kattouf

    (@kattouf)

    I mean this button: https://ibb.co/cXgD45D

    Thanks

    /Johnny

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @kattouf

    Thanks for reaching out to us.
    Can you try to Enable/Disable: “Enable PayPal Card Processing”. This can display/remove the option. You can find this under WooCommerce > Payments > PayPal > PayPal Card Processing.

    Let us know if this fixes your issue.

    Kind regards,
    Joost

    Thread Starter kattouf

    (@kattouf)

    Thanks,

    There is no such option. I have Vaulting.
    Then it says:

    Card Processing not available
    Unfortunately, the card processing option is not yet available in your country.

    https://ibb.co/rmD0bVL

    With Paypal Checkout plugin it works, and i get two buttons on the site PayPal and debit/credit cards.

    I will continue to use that.

    thanks

    /Johnny

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello Johnny,
    I am not aware of any country restriction for the regular credit card payments but the PayPal Card Processing is limited to certain countries. Your site looks to be from the US, so it should have both options.

    Can you have a look if the Checkout plugin still active. Multiple active PayPal plugins may not work at the same time, so if you disable the checkout plugin, the PayPal Payments plugin should start working.

    Another possible cause is that it is related to your PayPal account. Can you try it with a Sandbox account because it could be related to your PayPal account. This way you can verify your account

    Let me know if this solves your problem.
    Kind regards,
    Joost

    Thread Starter kattouf

    (@kattouf)

    Hello,

    I have a Non-US Paypal business account and i’m located in Cyprus. I had not Disabled the checkout plugin but i did that now and no difference:

    https://ibb.co/ZWpjZgH
    https://ibb.co/kSsM8PT

    As you can see with PP Checkout I get the option. So it cannot be Paypal restriction on my account/country or my physical location.

    It’s possible that USA customer can see it but i cannot, maybe there are other checks on that version.

    Anyway, leave it for now, i am happy with the PP checkout, does the job.

    /J

    Plugin Support Syde Joost

    (@joostvandevijver)

    Ok @kattouf

    I need to advise you that the PP Checkout plugin might be soon released from support and you might be forced onto this or another plugin. Let us know if we can be of any further assistance.

    For now, I will mark this thread as resolved. If you want us to further investigate your case, you can create ticket with Inpsyde here: https://paypal.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/

    Kind regards,
    Joost

Viewing 6 replies - 1 through 6 (of 6 total)
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