Missing Admin Menu Items and Insufficient Permissions

  • When I log in to my dashboard, most of the menu items on the left side column are missing: Posts, Pages, Links, Comments, Appearance, Plugins, Tools. (possibly others). There are some theme-specific items still there, Users, Settings, and the Media library. When I click on any of the menu items, I get a ‘You don’t have sufficient permissions to access this page.’ error. The online site appears fine.

    Since my client is the one who was making changes when this happened, I am not sure what he did directly before the issue. My guess is that he updated to 3.5…but that is only a guess because I think the theme was also recently updated as well as possibly a calendar plug in. Here is what I have tried:
    1.) reinstalling 3.5 both auto and manual
    2.) disabled all plug-ins via FTP
    3.) updated theme (after menu issue)
    4.) checked theme change-log; fully compatible with 3.5
    5.) replaced wp-admin and wp-includes folders from a fresh download of 3.5 via FTP
    6.) added a new user with admin level access to see if it was a role/access issue

    What I have not tried yet:
    1.) switching to twentyeleven…I can’t access my Appearance menu so I’m nervous to delete my theme and child theme from the folders in case I can’t restore them. (or re-activate the correct theme.)

    I’ve googled and searched the support forums here for hours. The only similar issues I can find are from years ago. Thanks for any help!!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mtnmama125

    (@mtnmama125)

    Bumping this to see if ANYONE can help me! My admin menu items are still missing!
    You can’t see the problem on the site…it’s in the dashboard/admin section.

    Since the last post, I’ve tried switching to twenty eleven and that did not work. I downloaded the theme fresh and reinstalled…still did not work. Post, Pages, Appearance, Plugins, Tools….all still missing!

    Does anyone have any idea what could be causing this? Or where I should go from here? Any suggestions would be greatly appreciated!!

    Thanks!

    I’m happy to provide a screen capture to illustrate the issue…but I’m not sure how to do that on this forum.

    under user does it say you are admin?

    if not you were probably set up as an admin under a plugin that isn’t compatible with 3.5 so you will have to do something with ftp to fix that

    Thread Starter mtnmama125

    (@mtnmama125)

    Hi. Thanks for the response! I had already tried each of those things.
    I have disabled ALL plug-ins by renaming the plugins folder to ‘plugins.hold’. When I visit the site, I can see that plugins are disabled.

    All users are set to ‘admin’. And, I tried adding a new user as an admin and still no access to the missing elements. I also tried replacing the wp-admin and wp-included folders via FTP.

    Anyone have any other ideas???? I really really have to get this site fixed! Can’t find ANYTHING helpful in the knowledge base!
    Thanks!!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Missing Admin Menu Items and Insufficient Permissions’ is closed to new replies.