Missing 2nd address field in Order export

Hi, I just carried out a test in my dev site. I created an order in the plugins admin panel. Then I exported the order to a CSV file and the address was also exported.

Please view the cart order and let me know the fields you see?

Thank you.

The missing 2nd address is set on the paypal payment page not via a order created on the plugins admin panel. It’s a 2nd field on the paypal form, perhaps it is not being sent back to you. I don’t see it on the cart order online before the export.

Thank you for providing more information. Out of curiosity, have you set up the following option https://www.tipsandtricks-hq.com/ecommerce/how-to-setup-paypal-ipn-notification-2796 in your PayPal account for your site?

Regards.

• This reply was modified 2 years, 5 months ago by mbrsolution.

No – this is not configured at Paypal. Our transactions are completing successfully, and we received all the other information.

Hi, I have submitted a message to the developers to investigate further your issue/request.

Thank you.

I don’t think that address (the on you are referring to) is being sent back to us by PayPal.

Please enable the debug logging feature (reset the log file so it does a clean capture). Then after a transaction, copy and paste the debug logging info for that transaction. It will contain what PayPal sent to the plugin after the transaction. Is the value you are referring to included there?

I had the logged enabled. This is a transaction that is missing the 2nd address. I don’t see any address info in the logs.

[06/06/2022 12:53 PM] – SUCCESS :Executing validate_and_dispatch_product()
[06/06/2022 12:53 PM] – SUCCESS :Custom field value in the IPN: wp_cart_id=14776&ip=2603:6080:5802:db18:1d53:bbda:a669:ebff
[06/06/2022 12:53 PM] – SUCCESS :Payment Status: Completed
[06/06/2022 12:53 PM] – SUCCESS :Transaction Type: Shopping Cart
[06/06/2022 12:53 PM] – SUCCESS :Number of Cart Items: 1
[06/06/2022 12:53 PM] – SUCCESS :[[{“item_number”:””,”item_name”:”Tier 2 Adopt-A-Nest 2022″,”quantity”:”1″,”mc_gross”:”50″,”mc_currency”:”USD”}]]
[06/06/2022 12:53 PM] – SUCCESS :Item Number:
[06/06/2022 12:53 PM] – SUCCESS :Item Name: Tier 2 Adopt-A-Nest 2022
[06/06/2022 12:53 PM] – SUCCESS :Item Quantity: 1
[06/06/2022 12:53 PM] – SUCCESS :Item Total: 50
[06/06/2022 12:53 PM] – SUCCESS :Item Currency: USD
[06/06/2022 12:53 PM] – SUCCESS :Custom values
[06/06/2022 12:53 PM] – SUCCESS :
Array
(
[wp_cart_id] => 14776
[ip] => 2603:6080:5802:db18:1d53:bbda:a669:ebff
)
[06/06/2022 12:53 PM] – SUCCESS :Order post id: 14776
[06/06/2022 12:53 PM] – SUCCESS :Checking price. Original price: 50. Paid price: 50
[06/06/2022 12:53 PM] – SUCCESS :Applying filter – wspsc_buyer_notification_email_body
[06/06/2022 12:53 PM] – SUCCESS :Product Email successfully sent to [email protected]
[06/06/2022 12:53 PM] – SUCCESS :Applying filter – wspsc_seller_notification_email_body
[06/06/2022 12:53 PM] – SUCCESS :Notify Email successfully sent to [email protected], [email protected], [email protected]
[06/06/2022 12:53 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.
[06/06/2022 12:53 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.`

This is info from the email seller

Contact Information:
   XXXXXX XXXXXX
   xxxxx, Chapel Hill, NC, 27517, US     <<- Missing Apartment 
   [email protected]

Purchased:
   Tier 2 Adopt-A-Nest 2022 x 1 - $50.00

Order Details:
   Order: 14776
   Total: 50.00  
   Date: 2022-06-06
   Paypal Transaction: 1LE071713K2508536

Any update on this issue?

I did a few tests with my site and the full address comes through in the “orders” menu. I am not sure why it’s not doing the same for this site. I will do couple more tests.

Hi, I have made a change to the plugin that should help with this. Please download the following copy of the plugin from our site and test it to confirm that it is solving your situation:
https://www.tipsandtricks-hq.com/wp-content/uploads/plugins/wp-cart/wordpress-paypal-shopping-cart.zip

You can deactivate and delete the currently installed copy of the plugin then upload the new one. You won’t lose any data in the process so it is fine to do this.

You can upload the newly downloaded zip file from the following interface of your admin dashboard:

Plugins -> Add New -> Upload Plugin -> Select the Zip file

Let me know how that goes.

Thanks for the fix, I’ll test it.
Just for clarification, you state I won’t lose data but will I lose my settings if I deactivate and reinstall?

You won’t lose your settings either.

Thank you – that fixed the issue!

Resolved